The position The incumbent will be a member of the Employee Central (Tier 2). Employee Central is in charge of handling employee inquiries (second level support, at the beginning Success Factors) and of all processes for total rewards, VPR, leave of absence, separation and benefit and all types of contractual and organizational changes alongside the "Employee Lifecycle". In close collaboration with HR BP and Managers. Employee Central will serve about 3.000 employees within 8 countries in 2 different languages, in several times zones, within multiple company sites, for 11 legal entities. Support Employee Central processes and services effectively and compliant to HR customers. Tasks and responsabilities + Provide Second Level Support through email, phone and ticketing system. + Perform employment changes actions in ERP system. + Process employment processes (New Hires, Promotions, Structure Changes, Terminations). + Creation & Update of operational templates, supportive documentation and Operational Process Documentation (Knowledge base articles). + Interaction & Collaboration with Global Groups. + Participation in Cross Tower Initiatives (adding value projects). + Candidate to be Buddy of Entry Levels. + Ensuring high quality service at all times. Requirements + Advanced Student / Bachelor Degree in Human Resources or similar. + 2-4 Years experience working in Shared Services Center environment. + 2-4 Years experience handling ERP systems and interaction with local Stakeholders. + 2-4 Years experience working in tier model environment. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.