JPMorgan Chase is seeking a Senior Associate to help build and drive the strategy for our Emerging Affluent segment—a high-potential group representing millions of customers. In this highly visible role, you will help redefine how Chase acquires, engages, and deepens relationships with customers whose affluence is on the rise, positioning us to capture a greater share of their expanding wealth.

 

As a Product Manager within the Emerging Affluent segment team, you will support promoting the end-to-end development of this segment, from refining key metrics and definitions to shaping the strategic direction for new product promotions, acquisition testing, and omni-channel experiences. Leveraging customer research and data-driven insights, you will identify pain points, prioritize enhancements, and recommend solutions that foster engagement and satisfaction. 

 

You will partner across lines of business and with teams in product, marketing, analytics, technology, risk, and compliance to align strategies, share insights, and inform future roadmaps. With direct exposure to senior executives, your impact will be central to Chase’s growth agenda and the future of our affluent banking strategy.

 

Job Responsibilities

Optimize segment definition and metrics to better target Emerging Affluent customersGuide the approach for customer research to inform product developmentSupport testing of new acquisition strategies and explore promotional features to drive engagementInfluence improvements to digital and omni-channel experiences by leveraging NPS and complaint insightsAlign cross-functional and cross line of business stakeholders on priorities and executionTrack competitor activity and market trends to inform recommendations

 

Required Qualifications, Capabilities, and Skills

4 years of experience in product management, strategy, consulting, or a relevant domain, ideally in financial services or consumer Demonstrated success in building and launching new products, segments, or initiatives in a matrixed, high-visibility environmentStrong analytical and strategic thinking, with the ability to translate insights into actionable plansExceptional stakeholder management and communication skills, with experience influencing senior leaders and driving consensus across diverse teamsExperience with customer research, segmentation, and data-driven decision makingComfort with ambiguity and a bias for action—able to operate effectively in a fast-moving, dynamic environmentPassion for customer-centric innovation and a drive for results

 

Preferred Qualifications

Experience in affluent or emerging affluent customer segments, retail banking, wealth management, or related fieldsMBA or advanced degree preferred