General Information Req # WD00088530 Career area: Hardware Engineering Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Monday, September 22, 2025 Working time: Full-time Additional Locations:  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

We are seeking an experienced and driven EMEA Quality Program Manager to lead customer quality initiatives across the region. This role is pivotal in driving engineering excellence, resolving complex product issues, and enhancing customer satisfaction through structured quality programs and cross-functional collaboration. As the primary interface between Customer Quality Engineering and regional stakeholders, you will manage top issues, facilitate communication across geographies, and support large-scale deployments with actionable insights.

Key Responsibilities:

Manage the Customer Quality Program across EMEA, acting as the primary engineering focal point for regional stakeholders. Lead communication cadence with executive sponsors and stakeholders to address top product quality issues. Expedite investigation and resolution of critical product quality concerns in collaboration with global and regional teams. Provide onsite engineering support for complex cases to minimize customer downtime and business risk. Implement and oversee the Fu Pan process to identify and apply best practices for product quality improvement. Represent Customer Quality Engineering in EMEA for escalated issues, ensuring end-to-end resolution and alignment with global teams. Drive the Voice of Customer (VOC) program by gathering feedback from large deployments and developing early warning systems. Support CX-focused audits and quality improvement initiatives such as CXS and STAMP projects to enhance regional outcomes.

Position Requirements:

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or Computer Science (required). Minimum of 5 years of experience in product quality, customer engineering, or related technical roles. Proven ability to manage cross-functional projects and resolve complex technical issues. Strong analytical and problem-solving skills with a structured approach to resolution. Proficiency in stakeholder communication and executive reporting. Experience with customer-facing engineering support and onsite troubleshooting. Fluent in English (mandatory); additional EMEA languages are a plus. Ability to work independently, prioritize tasks, and manage multiple initiatives in a dynamic environment.

What Lenovo can offer you:

An open and stimulating environment within one of the most forward-thinking IT companiesAn international organization with a high focus on all types of Diversity in the team3 sick days per yearAdditional vacation days100% sick leave compensation up to 2 months per yearA broad selection of soft / hard skills trainings and individual mentoringEmployer contribution to the Third Pillar Pension SystemLife & life events insurance, fully covered by company

We are looking forward to discussing this position with you soon!

Base gross monthly salary from 2300 EUR , depending on experience + variable part 12% of your annual earnings 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Slovakia * Slovakia

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