EMEA Equity Swaps Client Service London, United Kingdom **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-emea/job/London/EMEA-Equity-Swaps-Client-Service\_25035979-2) **Job Description:** London - UK Location: EMEA **Job Title:** EMEA Equity Swaps Client Service **Corporate Title:** AVP **Location:** London **Company Overview:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Location Overview:** Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. **The Team:** The Equity Swaps Client Service team is part of Equity Swap Trade control. The are a direct client service team, providing swaps support to a variety of clients across the equities division including flow, yield enhancement and Delta 1 desks, with crossover into more structured and exotic products. The EMEA swaps Client Service team currently consist of 7 people. **Responsibilities:** Include but not limited to: + Client service query management: T+0 post execution client support; actions, Corp Actions, Swap Allocations, Reporting / platform issues, client education, GovernancePerforming Lifecycle events on swaps + Corp Action events processing (elections & bookings) + Client facing Follow the Sun extended client service for swap queries + Single Stock and Index dividend reconciliation vs hedges + Rate & price fixings + Process Dividend payments and FX + Investigating P&L discrepancies + Build robust operation controls in place for risk monitoring + Query resolution. + Projects enhancement outside day to day, constantly seeking process improvements and build strong relationship with Tech/FO/Operations and relevant stakeholders to improve the overall client experience. **What we are looking for:** + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions + Excels in working among diverse viewpoints to determine the best path forward + Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner + Commitment to challenging the status quo and promoting positive change. + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world **Benefits of working at Bank of America:** **UK** + At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work. + Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner. + Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons. + We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum. + 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum. + The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc. + Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan. + Access to an Employee Assistance Program for confidential support and help for everyday matters. + Ability to donate to charities of your choice directly through payroll and the bank will match your contribution. + Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions. + Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. **Bank of America:** Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.