Transdev in San Jose is hiring an ADA Eligibility Specialist. The ADA Eligibility Specialist is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interview for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The ADA Eligibility Specialist is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client. supports the General Manager in directing the passenger transit operations Transdev is proud to offer: + $24.04 - $26.44/hour Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 12 days; 8 standard and 4 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Determines final eligibility based upon the application, interview, functional assessment and any supplemental information + Conduct in-person/phone interviews to assess mobility capabilities and review any supplemental information provided + Determine what functional assessments the applicant will be required to undergo + Provide written eligibility determination documentation to Client within ADA required and contracted time frame + Reads and interprets ADA paratransit applications, intake forms, and professional verification forms + Review interview results and application paperwork and follow up on assessments and professional verification, as needed + Provide further written documentation to Client upon request + Assist the leadership team in identifying process improvement opportunities + Conduct functional physical and/or cognitive assessment with applicants that may include: + Physical Functional Assessment using an outdoor course + Physical Functional Assessment using an indoor course + FACTS + MMSE + TUG- Pace, Balance and Gait Assessment + Apply information obtained to determine applicant’s capability to independently ride fixed route transportation + Provide required forms to administrative personnel for data-entry and eligibility letter generation + Participate in staff meetings with leadership and/or Client + Participate in community outreach and education as needed + Participate in initial and on-going training as required by Transdev and Client + Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for Transdev and Client + Build rapport and communicate effectively with Transdev and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service + Participate in appeals process, upon request + Maintain a positive attitude when interacting with individuals, support Staff and caregivers + Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training Qualifications: + Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field + Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (Certifications can include: COTA, OT, PT) + 3+ years of professional experience working with individuals with disabilities + Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults + Experience conducting information-gathering relating to ADA Paratransit eligibility + Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint) + Knowledge of the public transportation system & services + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future + Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population + Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols + Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters + Desire to learn additional programs + Excellent organizational and multi-tasking skills + Ability to work flexible hours + Ability to adapt to a rapidly changing environment + Ability to work under limited supervision + Ability to make clear and factual observations + Additional language skills are preferred + Ability to maintain high level of confidentiality WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to work shifts or flexible work schedules as needed. + 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities. + Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Employee may periodically need to travel locally. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. The employee is occasionally required to lift up-to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to focus; long periods are spent looking at a computer. 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). * Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. 42 Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please ClickHere for CA Employee Privacy Policy. Job Category: Administrative / Clerical / Payroll / HR / Accounting Job Type: Full Time Req ID: 6092 Pay Group: VDD Cost Center: 669 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.