Join us in Application Support, where you’ll use your creativity and critical thinking to keep essential systems running smoothly. You’ll collaborate with talented teams on a variety of projects, focusing on design or programming based on your strengths. As you learn to resolve application and data issues, you’ll gain hands-on experience with software development, testing, deployment, and improvement. You’ll also become familiar with production lifecycle methodologies and risk guidelines. Here, you’ll have the opportunity to grow your career in any direction you choose.

Job Summary:
As an Applications Support team member in the Equities Prime Financial Services Production Management team, you will maintain the stability and availability of key applications that support the firm’s daily operations. You will work collaboratively to address issues, support business and technology stakeholders, and drive improvements across the production environment. You’ll gain exposure to a wide range of technologies and processes, and your proactive approach will help ensure operational excellence. You’ll be part of a team that values communication, innovation, and continuous learning.

Job Responsibilities:

Provide end-to-end application or infrastructure service delivery to enable successful business operationsSupport the day-to-day maintenance of systems to ensure operational stability and availabilityAssist in monitoring production environments for anomalies using standard observability toolsIdentify issues for escalation and communicate solutions to business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management for full stack technology systems, applications, or infrastructure

Required Qualifications, Capabilities, and Skills:

BS/BA degree or equivalent experienceBasic knowledge of application developmentExperience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesKnowledge of front office trading applications and EMEA Equities marketsExperience in incident and problem managementStrong communication skills to translate technical language into meaningful business impact statementsWorking knowledge in one or more general purpose programming languages such as Unix Shell or Python, with an interest in learning additional coding languages and skillsWorking knowledge of development toolset to design, develop, test, deploy, maintain, and improve softwareUnderstanding of Agile methodologyAbility to work collaboratively in teams and develop meaningful relationships to achieve common goalsKnowledge of applications or infrastructure in large-scale technology environments, both on premises and public cloudExperience with observability and monitoring tools and techniquesExposure to processes within the Information Technology Infrastructure Library (ITIL) framework

 

Preferred Qualifications, Capabilities, and Skills:

Experience with one or more general purpose programming languages or automation scriptingUnderstanding of financial markets and trading systems