Electronic Health Record Analyst II- Resolute Professional Billing (Open & Promotional) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/5031325) Apply  Electronic Health Record Analyst II- Resolute Professional Billing (Open & Promotional) Salary $129,521.60 - $161,865.60 Annually Location County of San Mateo, CA Job Type Regular Job Number V401K Department Health IT Opening Date 08/04/2025 Bargaining Unit 35 + Description + Benefits + Questions Description Note: This recruitment schedule was amended on August 21, 2025 to extend the Final Filing Date. This recruitment has been changed to "Continuous." San Mateo County Health is seeking a well-qualified individual for the position of Electronic Health Record Analyst II- Resolute Professional Billing. This position will support Epic Resolute Professional Billing which will require current Epic certification in Resolute Professional Billing. The current vacancy is limited term in the Health IT Division. This position is located in San Mateo, CA, but will travel/drive throughout the County to perform duties of the job. Per County policy all work must be performed in the State of California. Primary responsibilities will include: Epic Professional Billing Implementation: + Lead or participate in all phases of the Epic Professional Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support. + Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives. + Configure and customize Epic Professional Billing application to meet specific business requirements while adhering to best practices and industry standards. + Utilize appropriate Epic tools for efficiency including but not limited to Sherlock, Orion, and Nova. System Optimization and Maintenance: + Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance. + Conduct regular system audits to ensure data integrity, compliance with regulatory requirements, and adherence to organizational policies. + Manage and adhere to Service Level Agreements (SLAs) for system availability, incident response, and resolution times. + Troubleshoot and resolve complex technical issues related to Epic Professional Billing application, working closely with technical teams as needed. + Monitor system performance and resource utilization, implementing adjustments as necessary to maintain optimal performance. + Coordinate and participate in regular system maintenance activities, including updates, patches, and upgrades, to ensure system stability and security. + Collaborate with vendors, consultants, and internal stakeholders to evaluate new features, functionalities, and upgrades, assessing potential impact and benefits for the organization. User Support and Training: + Provide expert-level support to end-users, addressing inquiries, troubleshooting issues, and delivering solutions in a timely manner. + Develop and deliver comprehensive training materials and sessions to educate end-users on system capabilities, best practices, and workflow efficiencies. + Serve as a subject matter expert and primary point of contact for all Epic Professional Billing-related inquiries and escalations. Documentation and Reporting: + Maintain accurate documentation of system configurations, processes, and workflows, ensuring alignment with organizational standards and regulatory requirements. + Generate and analyze reports to monitor system performance, identify trends, and measure key performance indicators related to revenue cycle management. Ideal candidate will possess: + Bachelor's degree, Information Systems, or related field preferred. + Epic certification in Resolute Professional Billing (PB), additional certifications preferred (i.e. Hospital Billing, Claims, Benefits Engine). + Minimum of 3 years of experience implementing, optimizing, and/ or supporting Epic Professional Billing application in a healthcare environment. + Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies. + Proficiency in Epic system configuration, customization, and integration techniques. + Excellent analytical, problem-solving, and decision-making skills. + Exceptional communication, interpersonal, and customer service skills. + Ability to manage multiple priorities in a fast-paced environment and work effectively both independently and as part of a team. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Knowledge of: + Electronic health record systems, specifically Epic software applications. + Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables. + Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows. + Customer service principles. + Policies, procedures, and business operations. + Principles and procedures in project management and project management methodologies. Skill/Ability to: + Interact with and work collaboratively with multidisciplinary teams. + Learn and retain knowledge of all assigned applications. + Troubleshoot application issues and system errors. + Multi-task complex work assignments. + Follow standards for naming and number conventions and security classifications. + Configure, implement, maintain, and evaluate Epic modules and platform. + Design, modify, and implement testing process. + Create security classification templates. + Communicate effectively, both orally and in writing. + Prioritize effectively and manage time efficiently. + Lead meetings and resolve conflicts. + Perform under pressure with tight deadlines. + Become cross-functional in one or more applications. + Motivate key process stakeholders. + Travel outside the County for training. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: + Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience. License/Certification: EHR Analyst II:(1) Epic Certification in Resolute Professional Billing or Resolute Hospital Billing module; and (2) maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges. Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination. The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply . Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. Talent Acquisition Contact: Sarah Huynh (08042025) (Electronic Health Record Analyst II – V401 ) We invite you to explore our Benefits-at-a-Glance (https://www.smcgov.org/sites/default/files/2025-05/Benefits%20at%20a%20Glance%204.29.25.pdf) page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.) In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you. As a County employee, you’ll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service. 01 IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. + I have read and understand this important information. Proceed to supplemental questions. 02 This position requires current Epic certification in Resolute Professional Billing. Do you meet this requirement? Be sure to submit copies with your application materials. + Yes + No 03 Describe your experience working as a Health IT Epic Resolute Professional Billing application analyst. Be sure to discuss any experience in healthcare and with electronic health records in an analyst role. For each experience include a) your role; b) your responsibilities; c) the setting/work environment; and d) length of time in position. 04 Describe your experience working as a Health IT Analyst on Epic Resolute Professional Billing implementation projects. Be sure to discuss any projects in healthcare and/or electronic health records. For each experience include a) your role; b) your responsibilities; c) the size and scope of the project; d) communication with internal/external stakeholders; and e) the outcome(s). 05 Provide a specific example that best demonstrates your experience in an Epic Resolute Professional Billing application system(s) build and testing. Include a) your role; b) the system and application/module/department you built; c) the specific content or request you were building; d) the stakeholders/end users/staff directly impacted by the build; e) lessons learned; and f) wins due to your build/ involvement. 06 How did you learn about this position? + County of San Mateo Website + County of San Mateo Job Interest Card Notification + County Hosted Virtual Event + County Hosted Job Fair + CalOpps.org + College/University Career Center + Community-based Organization Posting + Facebook/Instagram + Friend or Relative + GovernmentJobs.com + Indeed + Job Fair + LinkedIn + Professional Publication/Website (Please specify in next question) + X (formerly called Twitter) + Zip Recruiter + Other (Please specify in next question) 07 If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable. Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email