Serve as in house technical contact for all E-Fulfillment Center production applications. Coordinate Wave Planning activities, oversee system problem resolution, system enhancements and system maintenance for all shifts/time periods. \nDo you love to. . . multi-task on multiple project demands?\nAre you energized by. . .working in a fast paced environment?\nDo you enjoy. . .solving complex technical problems and issues?

ACCOUNTABILITIES

COORDINATE/MANAGE SOFTWARE CONFIGURATION USED IN DAILY OPERATIONS OF THE E-FULFILLMENT CENTERS

Coordinate and execute user acceptance testing for coding modifications and enhancements

Partner with IT, Engineering, WM and MHE vendors on the development of system enhancements

Communicate system changes and testing with operations

Actively support in developing, documenting and implementing test scripts and process maps on a continual basis

Lead/participate in various projects aimed to improve productivity, efficiency, functionality and/or user experience

LEAD PLANNING OPERATION ACTIVITIES

Coordinate wave planning activities to drive maximum throughput and efficiency

Communicate production planning targets to the operations management team

CONDUCT ROUTINE AND AD HOC ANALYSIS

Maintain all scheduled reporting items to validate accuracy of output data for PM Reports

Develop, implement, and standardize data management, collection and reporting

Coordinate and develop executive level reports to assess key performance indicators

Facilitate data collection and dissemination, multi-dimensional analysis, data mining and statistical analysis

Develop ad hoc queries in SQL for issue resolution and/or forecasting
 

CONDUCT PROBLEM SOLVING TO SUPPORT APPLICATION MAINTENANCE AND UPTIME AVAILABILITY

Conduct initial trouble shooting and resolution for WM, LM, PM and MHE issues and assign criticality

Maintain business partnerships with shipping carriers and ensuring vendor compliance of shipping labels and manifests

Ensure most cost efficient carriers are selected while maintaining expected fulfillment times

Maintain cycle count configurations and ensure all parameters are being met

Create active and reserve pick locations within the EFC

Coach Wave Planners and relevant management on new systems and processes

QUALIFICATIONS

PREFERRED

1-2 years of experience with operations and operational support systems (WMS,WCS, LMS, etc)

1-2 years Automated MHE experience and SQL experience

Bachelor's Degree or equivalent experience

Effective verbal and written communication skills

Ability to work as part of a team and interact effectively with others

Works well under pressure and works as a team for the achievement of customer satisfaction

Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community