Serve as in house technical contact for all E-Fulfillment Center production applications. Coordinate Wave Planning activities, oversee system problem resolution, system enhancements and system maintenance for all shifts/time periods. Do you love to. . . multi-task on multiple project demands? Are you energized by. . .working in a fast paced environment? Do you enjoy. . .solving complex technical problems and issues? ACCOUNTABILITIES + COORDINATE/MANAGE SOFTWARE CONFIGURATION USED IN DAILY OPERATIONS OF THE E-FULFILLMENT CENTERS + Coordinate and execute user acceptance testing for coding modifications and enhancements + Partner with IT, Engineering, WM and MHE vendors on the development of system enhancements + Communicate system changes and testing with operations + Actively support in developing, documenting and implementing test scripts and process maps on a continual basis + Lead/participate in various projects aimed to improve productivity, efficiency, functionality and/or user experience + LEAD PLANNING OPERATION ACTIVITIES + Coordinate wave planning activities to drive maximum throughput and efficiency + Communicate production planning targets to the operations management team + CONDUCT ROUTINE AND AD HOC ANALYSIS + Maintain all scheduled reporting items to validate accuracy of output data for PM Reports + Develop, implement, and standardize data management, collection and reporting + Coordinate and develop executive level reports to assess key performance indicators + Facilitate data collection and dissemination, multi-dimensional analysis, data mining and statistical analysis + Develop ad hoc queries in SQL for issue resolution and/or forecasting + CONDUCT PROBLEM SOLVING TO SUPPORT APPLICATION MAINTENANCE AND UPTIME AVAILABILITY + Conduct initial trouble shooting and resolution for WM, LM, PM and MHE issues and assign criticality + Maintain business partnerships with shipping carriers and ensuring vendor compliance of shipping labels and manifests + Ensure most cost efficient carriers are selected while maintaining expected fulfillment times + Maintain cycle count configurations and ensure all parameters are being met + Create active and reserve pick locations within the EFC + Coach Wave Planners and relevant management on new systems and processes QUALIFICATIONS PREFERRED + 1-2 years of experience with operations and operational support systems (WMS,WCS, LMS, etc) + 1-2 years Automated MHE experience and SQL experience + Bachelor's Degree or equivalent experience + Effective verbal and written communication skills + Ability to work as part of a team and interact effectively with others + Works well under pressure and works as a team for the achievement of customer satisfaction + Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community