EET EEDS Sr Language Engineer Chicago, Illinois **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Chicago/EET-EEDS-Sr-Language-Engineer\_25036341) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! EET EEDS Senior Language Engineer will be responsible for building and maintaining machine learning models to identify end user intent for a multi-channel Virtual Assistant. **Key Responsibilities:** • Design & drive the intent architecture for all of Erica for Employees across 5 domains. • Work within the framework of a vendor based Virtual Assistant (Amelia). • Manage the ongoing model governance for E4E’s web and voice models per MRM guidelines. • Primary contact for MRM team and Erica for Employees. • Lead the Gen AI POC and accountable for getting production approval and use case in production Q4 2025. • Lead a team of 7 contactors/FTEs. • Test, validate, and determine if we replace Microsoft Azure’s ASR with Soundhound’s ASR. • Understand the intent portfolio for NLU across domains (e.g., technology, human resources) and how it maps to conversation design for web, mobile, and voice channels. • Identify and build appropriate datasets to train and test machine learning models for intent classification and speech recognition. • Develop tools and telemetry that can measure/monitor accuracy and performance and update the models accordingly throughout development lifecycle. • Develop disambiguating and error handling strategies as the virtual assistant scales. • Monitor conversations in the application to identify underperforming content and develop solutions to improve the performance. • Collaborate with data scientists, product owners, UX researchers, and engineers to build out the “brain” of the virtual assistant. **Required Qualifications:** + Experience with conversational interfaces and natural language processing. + Experience training machine learning algorithms for data classification and/or speech recognition. + Experience improving intent recognition of a data classification model. + Experience with python. + Unique skillset in computational linguistics and technical experience. + Familiarity with LLMs. + Familiarity with using version control technologies such as git, svn, or JIRA. + Experience in DevOps and Agile methodology. + Strong analytical and troubleshooting skills. **Skills:** + Automation + Influence + Result Orientation + Stakeholder Management + Technical Strategy Development + Application Development + Architecture + Business Acumen + Risk Management + Solution Design + Agile Practices + Analytical Thinking + Collaboration + Data Management + Solution Delivery Process **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.