The Pearson UK & Ireland Higher Education Sales Team is dedicated to supporting the teaching and learning community across the university sector by introducing and integrating high quality products and services to enrichen the experiences of educators and students alike.
With a commitment to bringing depth knowledge of pedagogical approaches and how these can be advanced and strengthened by educational technology, the Educational Technology Specialist delivers excellent customer service and training to manage platform, eTextbook and simulation adoptions, with a clear objective of increasing value and relevance to courses, departments and faculties across the UK & Ireland region. We're seeking candidates for this critical role to be based within the region spanning Scotland, North of England and Midlands.
This role provides the support lecturers need to:
Understand how Pearson digital courseware can complement their teaching strategy
Create a usage plan and identify key goals for use
Set up chosen courseware in line with requirements and goals
Use key functionality throughout delivery as required, to achieve success
Should be present on University Campus for 1-2 days a week.
The Educational Technology Specialist works in strong collaboration with field sales colleagues to jointly assess routes to growth through adoption of digital courseware, greater usage of digital courseware or an expansion of existing adoption footprints within any department or account. Sharing goals and accountability for revenue targets, they will also manage highly qualified courseware leads to further accelerate business to closed status within the selling season. They will manage their time between securing base digital business and participate actively in new business acquisition through coaching and supporting field sales colleagues to assess, target and generate leads of a digital nature and act as closing collaborator when highly qualified leads are generated. Post holders will have a passion for education and relationship building, along with good technical and problem-solving skills and commitment to providing a first-class customer experience.
Key responsibilities include:
Educator support and training:
Scope and define educator training requirements according to desired learning outcomes and optimum user experience through on-going consultation and engagement meetings.
Execute bespoke training & service plans matched to your institutions defined learning outcomes, agreed training needs and course goals.
Provide technical support as needed throughout term time in conjunction with Support teams to deliver optimal customer experience.
Continue to evaluate customer’s experience and use of their chosen products through access to data analytics providing usage reports enabling teaching teams to make informed interventions.
New business acquisition:
Protect and grow business across region, participating actively in plans for up-sell, improvement and increased retention, working on a strategy in conjunction with your regional team.
Support regional team, with area strategic planning and on campus activities identified to drive digital courseware adoptions. Will include presentations to management and/or teaching staff as well as students.
Maintain expert level knowledge around the full range of digital courseware and services the business supports.
Record and update all customer interactions in SalesForce, notifying sales team appropriately.
Community building and market feedback:
Support pilots and early adopter schemes as required across the region
Encourage educators to provide testimonials, case studies, and efficacy studies with support from Marketing / Product teams
Network and join relevant online teaching and learning communities in your region
Regularly contribute market feedback on request and at arranged Sales, Marketing and Customer Success events.
Ideal candidates will have experience of working within the HE sector in a teaching, technical or sales role. Candidates should have a passion for educational technology and an understanding of pedagogical methods utilised within Higher Education courses, assessment methodologies and the opportunities and challenges of AI within the sector.