**Join Cognizant as a Educational Technology Coordinator** At Cognizant, we empower professionals to shape the future of digital transformation. As one of the world’s leading technology companies, we offer a dynamic, inclusive, and growth-oriented environment where your expertise and leadership will make a real impact. We are currently seeking a Senior Technical Program Consultant to lead strategic initiatives in learning content development and operational excellence. This is a senior-level consulting role—not a traditional Project Manager position—ideal for professionals with deep technical program execution experience and stakeholder management skills. What We’re Looking For + 4+ years of experience leading technical teams (minimum 5 members). + Proven track record managing complex, multi-stakeholder projects, ideally in content production or software development. + Strong background in escalation management and executive-level communication. + Demonstrated ability in people management, prioritization, and strategic decision-making. + Skilled in data-driven decision-making and performance analysis. + Exceptional program execution, problem-solving, and independent follow-through. **Key Responsibilities** + Lead and execute end-to-end learning content development projects using Google tools and technologies to drive efficiency and innovation. + Oversee multiple initiatives within the support team, ensuring high customer satisfaction and adherence to SLAs. + Own and enhance the escalation management process, including communication strategies, resolution workflows, and postmortem analysis. + Collaborate with cross-functional Project Managers to standardize project management practices, data collection, and reporting. + Partner with Process Excellence teams to identify and implement continuous improvement strategies focused on operational efficiency and customer experience. Why Cognizant? Improve your career with one of the largest and fastest-growing IT service providers worldwide. Receive ongoing support and funding with training and development plans. Have highly competitive benefits and salary packages. Get the opportunity to work for leading global companies. We are committed to respecting human rights and building a better future by helping your minds and the environment. We invest in people and their well-being. We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. At Cognizant, we believe that our culture makes us stronger! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.