Summary

Brief Description:
The Guidewire Education Training Administrator will work with our employees, customers, and partners, processing incoming education requests and answering questions related to our various offerings. With an eye for detail and the ability to balance multiple demands, you will help provide administrative support for Guidewire Education Services, as well as other ad hoc projects and requests.

Job Description

Description:

The Training Administrator position includes the following responsibilities: 

Process training orders in a timely fashion

User administration in Guidewire’s Learning Management System (LMS)

Virtual Machine set-up 

Create new accounts and contacts in our CRM system

Support the education invoicing process

Update documentation to reflect changes in process or procedure

Respond to incoming training requests from employees, customers, and partners

Validate prerequisite or other process steps have been completed before processing new orders

Troubleshoot basic LMS issues efficiently and effectively

Escalate issues that may impact a particular request or customer satisfaction

Run reports for Guidewire customers, managers or partners

Share feedback on ways to improve efficiency and collaboration within the Education Services group and across departments

Ensure service level compliance and data quality for all incoming requests

Various other duties required operationally on a day-to-day basis

 
Required skills and experience

Strong attention to detail

Flexible and adaptable to change; capable of success as a collaborative member of a team or working independently with minimal supervision

Ability to master new systems and complex processes with ease

0-2 years of experience with complex systems and processing administrative activities such as financial billing, receiving, or bookkeeping

Excellent interpersonal communication skills, particularly verbal and written skills

Ability to work effectively both independently and with a small global team

Passion for excellence and helping our customers, partners, and employees achieve success

Strong problem-solving skills, ability to see patterns, and recommend improvements

Strong time management and organizational skills

Willingness to accept additional tasks as needed for the betterment of the team

Knowledge of a Learning Management System or Customer Relationship Management system is a plus

Experience in position with direct customer service interaction a plus

Some flexible hours may be required due to the global nature of our team  

 

Why Guidewire

Guidewire builds the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees.

The company is headquartered in Foster City, California, US.  We also have offices in London, Dublin, Paris, Munich, Madrid, Poland, Sydney, Toronto, Tokyo, and Hong Kong. Guidewire is owned by its employees and is publicly traded on the NYSE under the call sign GWRE.

 

Our Values

At Guidewire, we are passionately focused on customer success.  Our Professional Services provides distinguished services to customers, prospects, employees, partners, and third-party vendors to accelerate the value delivered during implementation.  When you talk to our team members, you’ll immediately sense their enthusiasm.  We’re proud of what we build and how we build it together.  
 
Guidewire lives and operates by three basic principles, the same principles upon which Guidewire was founded.  They remain at the heart of all we do today: 

Integrity. We insist on truthful relationships with customers, prospective customers, partners, investors, and each other in everything we do. 

Rationality. We communicate through clear arguments. We make decisions based on factual evidence. We like calm, systematic, thoughtful solutions. We work to build quality products and seek ways to constantly improve.

Collegiality. We work together as professional equals with minimal hierarchy. We seek input without regard for title. We encourage contrary opinions. We trust people to work as professionals with forethought and purpose. 

 

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.