Education Services (EDS) Operations Specialist will be responsible for owning and promoting the portfolio of Test&Measurement training courses and certification program to customers in AMER!

In this Role, Your Responsibilities Will Be:

The Education Services Operations Specialist is a core role within our business, helping to ensure that customers who purchase our hardware and software platforms are trained suitably to utilise their full functionality. As well as working closely with our customers and advising on the best course or certification to complete, this role also works in collaboration with wider regional departments to help ensure that we have the right resources delivering the right courses. The Education Services Operations Specialist is the central point of contact for all Education Services related matters and will therefore work closely with the EDS Leadership on strategy input, and on business plans to ensure delivery of Education across the region.

The ideal candidate will be goal oriented and results driven with the ability to work accurately and with attention to detail. A strong sense of Customer Service as well as proficiency in both written and verbal communications will be required to help articulate the customers’ needs and to promote the benefits of the training courses we are offering.

We seek a service representative who is customer focused and possesses excellent verbal and written communication skills in English.

Be the owner and central contact point for Education Services; build and maintain a business plan and give to strategy. Responsible for EDS regional/country revenue targets. Take ownership of all activities including delegated responsibilities between customer and internal teams to ensure that all courses are delivered successfully. Participate in, and give to, regular internal training & meetings. To act as a subject matter authority for Education Services within the business to educate and provide recommendations to teams that you work well with including Customer Service Operations, Sales and Technical Support Engineering (TSE) Teams. Own and maintain course logistics and scheduling. Generating and Following up quotations and progressing the sale. Approval and set up of all NEW training events. Generate the training schedule for the allocated region. Monitoring budgets and costs associated within the Education Services Operations. Providing training and certification advice to enquiries from customers and discussing their needs via phone and/or email. Listening for, identifying and presenting customer needs and requirements. Making outbound calls to customers that have registered an interest in training and certification services through our website, Test&Measurement seminars and industrial tradeshows. Work with Marketing to ensure training and certification are promoted. Keeping accurate records of all enquiries, ensuring interactions with customers (quotes, phone calls, emails, leads) are recorded in internal databases and CRM systems. Proactively follow-up customers post course to highlight opportunities to promote further training products. Attend and occasionally present at trade shows, seminars and other marketing events.

Who You Are

You are a customer-centric professional who grows with delivering significant impact through education and training. You build trust by understanding customer needs and translating them into high-quality learning experiences that drive value and satisfaction.

You encourage engagement among teams and collaborators, encouraging a coordinated atmosphere where ideas are exchanged, individuals feel empowered, and objectives are in sync. Your communication style is clear, inclusive, and aims to ensure everyone feels connected to the mission.

You are committed to achieving goals, taking ownership, and being accountable. You set bold goals, track progress, and adapt quickly to deliver outcomes that matter. Whether working independently or leading cross-functional initiatives, you consistently turn strategy into execution with precision and purpose.

For This Role, You Will Need:

Technical or Business focussed degree, or equivalent experience, required. Excellent communication skills in English (written and verbal) Exposure to a Customer Service or focussed environment where Customer Success is key Proven ability to work as part of a team as well as independently towards a shared end goal Proficient use of technology including Microsoft Windows/Office and proprietary software Strong business and financial competence needed Willing and able to travel up to 10%

Preferred Qualifications that Set You Apart:

Experience of Business to Business and Business to Customer Sales Exposure to Technical sales or a training environment Project coordination experience Experience using SFDC Proven experience in sales/customer service, business analysis and/or project management

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.