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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of eDiscovery Technology Operations Analyst.

Principal responsibilities

Collect electronically stored information from identified sources in a forensically sound manner, including but not limited to, audio, e-mails and other e-communications, shared drives, and other business specific databases and records.

Execute, process, produce and support custodian collections using various corporate collection tools such as M365, NICE, Verint, EMC SourceOne Discovery Manager, Lotus Notes.

Coordinate and track all electronic collection activities and maintain chain of custody documentation.

Create data manifest, update collection tracking log, and ensure successful transfer of data for each shipment of collected data to processing vendors using tools such as 7-Zip and WinSCP.

Transfer collected data to the designated vendors for processing and review using the bank’s appropriate channels.

Identify opportunities to automate or modify activities or procedures to increase efficiency and maintain a competitive advantage.

Coordinate activities with other areas of the company as required to ensure smooth implementation of new and/or enhanced processes, procedures, reports, etc. and the collection, processing, and production of electronically stored data.

Ensure timeliness and accuracy of responses, adherence to internal policies and external regulations and maximized contribution to economic profit.

Work collaboratively and closely with teammates, most particularly with the eDiscovery Data Collections Team and the eDiscovery Active Management Team.

Coordinate activities with other functional areas of the Bank as required for seamless implementation of new and/or enhanced processes, procedures, reports, etc.