Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Position: Software Engineer – Application Support
Category: Healthcare IT / EDI Support
Position ID: J0126-0938
Experience: 2 – 6 Years (can be adjusted if needed)
Employment Type: Full Time
Shift: Rotational shifts (including weekends)
Work Model: As per project requirement
Notice Period: Immediate to 30 days
Position Description
Works independently under limited supervision to support and maintain EDIFECS applications in a healthcare EDI environment. The role involves handling complex technical issues, ensuring compliance with HIPAA EDI standards, and providing reliable production support. This position has a direct impact on transaction accuracy, system stability, and client satisfaction.
Provide application support for EDIFECS-based systems and healthcare EDI transactions.
Troubleshoot and resolve complex technical issues related to EDIFECS applications.
Work extensively with HIPAA EDI transactions such as 834, 835, and 837.
Monitor, analyze, and resolve production issues to ensure uninterrupted EDI processing.
Develop, update, and maintain technical documentation for EDIFECS implementations and support procedures.
Collaborate with cross-functional teams to identify root causes and implement long-term fixes.
Stay updated with the latest trends and enhancements in EDIFECS and healthcare EDI standards.
Participate in shift-based support, including off-hours support as required.
Must-Have Skills
Strong understanding of EDIFECS principles and architecture.
Hands-on experience with HIPAA EDI standards (834, 835, 837 transactions).
Proven experience in EDIFECS production support and troubleshooting.
Strong problem-solving and analytical skills.
Good understanding of healthcare payer systems and EDI workflows.
Good-to-Have Skills
Experience working in L2/L3 support environments.
Knowledge of ITIL processes and incident management.
Strong communication and interpersonal skills for client and stakeholder interaction.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.