Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Role Overview** We are looking for a US Healthcare L1 Monitoring Analyst to support and monitor healthcare EDI transactions and applications. The role involves first-level monitoring, incident triage, and escalation to ensure smooth processing of healthcare transactions in compliance with HIPAA standards. **Job Track Description:** + Experience: 3+ years in production support + Requires formal education and relevant expertise in a technical area. + Performs technical-based activities. + Leading and coordinating troubleshooting calls. + Ability to multi-task and perform a diverse mix of technical and reporting tasks, with shift hand-offs. + Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment. This is broken out into three shifts and distributed equitably amongst this dedicated team. Holiday work required. + Strong communication skills both written and verbal. + Requires a conceptual understanding of theories, practices, and procedures in a technical environment. + Basic understanding of the US Healthcare system (Payer, Provider, Clearinghouse) **Responsibility Statements** + Assists in production events with L2 team by attending meetings and performing required actions. + Collects data from internal and external customers to generate reports and operational dashboards. + First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users) + Provides operational support by scheduling meetings and preparing materials for leadership. + Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers. + Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems. + Monitor the Oracle Alert logs files, transaction logs and backup logs. + Monitor the database related activities, respond calls from the Application support and developments teams. + Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB + Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning + Performs other duties as assigned. + Comply with all policies and standards. + Ensure SLA compliance and timely communication during incidents + Prepare shift handover notes and daily status updates + Follow HIPAA and PHI compliance guidelines at all times **Primary Skills (Must Have):** + Basic understanding of the US Healthcare system (Payer, Provider, Clearinghouse) + Knowledge of HIPAA EDI transactions 837 (P/I/D), 835, 270/271, 276/277, 277CA, 834 + Understanding of EDI acknowledgments (TA1, 999, 277CA) + Experience or exposure to production monitoring and support + Familiarity with ticketing tools and incident management processes + Good verbal and written communication skills **Secondary Skills (Good to Have):** + Exposure to EDI tools such as Edifecs, IBM ITX, Sterling, Informatica + Basic knowledge of map validation errors + Understanding of batch schedulers (Control-M, Autosys, Cron) + Basic SQL knowledge for transaction status checks + Familiarity with monitoring tools (Splunk, Dynatrace, AppDynamics) + Knowledge of healthcare business workflows (claims, eligibility, payments) **Behavioral & Work Requirements** + Willingness to work in 24×7 shifts + Strong attention to detail and ability to follow SOPs + Calm and structured approach to handling production issues + Ability to work independently and as part of a team Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .