About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation, and manufacturing), heavy industry (chemical, power, and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability, and performance for our customers.

Every day brings something different when you're an Equipment Customer Service Representative!  

You’ll take on a wide variety of tasks that keep the job dynamic and rewarding.  You will manage the full lifecycle of equipment and service orders, coordinating with multiple internal and external stakeholders.  Teamwork is key - you’ll join a supportive group that works closely together to deliver outstanding service.

What you will do:

You will oversee and monitor the complete process of service and equipment orders, ensuring smooth communication and coordination across departments and with external partners.

Based in Northwich, you’ll be part of the Equipment Customer Service UK team within Industrial Engineering Solutions.

Key Responsibilities:

Processing of customer orders for services and equipment.

Coordination and management of service orders:

Punctual services (cleaning and disinfection, repairs, etc.)

Monthly/quarterly/annual maintenance of our equipment

Installations for new equipment

Liaise with external suppliers, monitor service performance and compliance, validate billing, and issue customer invoices.

Equipment Management:

Process orders for both standard equipment (from our Nichelino or Ecolab Engineering plants) and non-standard equipment (from external suppliers).

Manage complex workflows including SAP processing, supplier order requests, confirmations, delivery tracking, and invoicing.

Collaborate closely with Engineering, Sales, Credit Control, Purchasing, Logistics, and Billing teams.

Additional tasks:

Transport requests related to equipment in clients.

Customer invoice corrections

Resolution of returns/exchanges in customers

Sales force inquiries regarding order entry and delivery times

Management of additional reports (Excel/Access) for project control

Digital file of each order

What we’re looking for

Degree ideally Business

Proven professional experience in order processing or customer service (local and/or international).

Languages: English C1 level

Technical skills:

SAP Order-to-Cash experience is a plus.

Proficiency in Office 365 (Outlook, Excel, Word).

Personal skills:

Strong communication and interpersonal abilities to interact effectively with internal and external groups.

Decisive, collaborative, and adaptable under pressure.

Highly organized with strong problem-solving skills.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.