Ecommerce Project & Process Manager (PMO team)

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

We are seeking a mission-driven Project & Process Manager to join a compact, high-impact PMO team supporting the global Ecommerce organization. This hybrid role owns end-to-end operational processes and runs cross-functional projects from discovery through deployment and steady‑state. You will protect and scale revenue-critical operations through process ownership, automation, data-driven controls, and stakeholder orchestration. The role requires hands-on program delivery, continuous improvement mindset, and the ability to apply modern GenAI-enabled approaches to accelerate analysis, documentation and automation.

Why this role matters

This is a single-role linchpin in a small PMO that enables multiple strategic initiatives and day-to-day Ecommerce operations. You will maintain process integrity and automation that directly affect order fulfilment, onboarding speed, and Sales productivity — outcomes that support the organization’s FY objectives.

Key responsibilities

Project delivery (40–50%)

Lead or co-lead cross-functional projects of medium to high complexity across the Ecommerce organization, from requirements and design through testing, deployment and post‑production support.Define project scope, timelines, success criteria, risks, dependencies and resources; proactively remove blockers and drive decisions.Apply Agile and/or Waterfall methods as appropriate; coordinate sprint planning, UAT, and release activities.Ensure projects meet business readiness, change management and training requirements.

Process ownership & operational control (30–40%)

Own and operate end‑to‑end operational processes within assigned domain(s), under Business Process Management framework. Define and maintain SIPOC, RACI, process workflows as well as process training materials, together with the Operational Trainer.Design, monitor and report on process KPIs; investigate deviations and lead corrective actions with Operations, Product management and other internal stakeholders.Maintain data integrity across reporting systems; lead root-cause remediation when data issues impact operations.Drive continuous improvement initiatives to simplify steps, reduce handoffs and eliminate duplicate work.

Automation, reporting & tooling (10–20%)

Support the build and/or maintenance of automations (RPA/bots, AgenticAI solutions) and operational dashboards (Power BI) that reduce manual effort and improve scale and accuracy, through clean process documentation, knowledge base and use cases definition.Use GenAI enterprise tools to accelerate analysis, generate clear process documentation, summarize stakeholder inputs, and craft test cases or training material where appropriate—while ensuring compliance with data governance.

Stakeholder engagement & governance

Act as the escalation point for operational issues within your process domain; build strong relationships with Sales, Operations, CPQ, Product Management, Finance and Solution Delivery.Communicate status, risks and trade-offs clearly to mid and senior stakeholders; prepare concise, actionable executive updates as required.Facilitate cross‑functional alignment and lead post‑implementation reviews.

Required qualifications & skills

3+ years’ experience in project management and process ownership, preferably in a B2B digital / eCommerce, operations, or PMO environment.Proven experience managing cross‑functional programs and operational processes end‑to‑end.Strong familiarity with ERP/CPQ concepts (SAP S/4HANA experience a plus) and hands‑on reporting with Power BIPractical and proven knowledge of Agile and Waterfall delivery approaches. PMP/PMI/ Agile management certification is a plusDemonstrated data literacy: able to interpret dashboards, drive data fixes and define KPI frameworks.Experience creating clear SOPs, runbooks and change management collaterals for operational teams.Excellent stakeholder management and written/verbal communication skills; able to present to executives.Fluent in English.

GenAI & technology competencies

Familiarity with enterprise-grade GenAI tools( i.e. Copilot) and use-cases for process documentation, analysis and productivity (prompting best practices, data privacy awareness).Ability to evaluate GenAI outputs, apply human-in-the-loop validation, and incorporate models/tooling into operational workflows responsibly.Comfort working with low-code/no-code tools, or automation platforms to accelerate delivery.

Preferred

Project management certification (PMP, PRINCE2, Agile/Scrum).Lean / Six Sigma or process improvement certification.Prior experience in global/regional roles and multi-cultural environments.Previous exposure to ecommerce platforms (Commerce Cloud, Hybris/SAP Commerce, Salesforce Commerce) or ecommerce integrations.Experience in change management and business readiness assessments.

Behaviors & soft skills

Solution-oriented and biased for action.Continuous learner mindsetStrong analytical thinker with ability to zoom from detail to strategic context.Amazing team player who builds trust across functions, with excellent collaboration skillsExcellent communication and presentation skills(verbal and written), being able to communicate effectively both on a peer-to-peer level and management or exec levelEnthusiastic self-starter and driven for resultsFlexibility and ability to juggle competing priorities and switch between process and project management dynamic bodies of workAbility to build strong network of peers and stakeholders

What we offer

Opportunity to shape the operational backbone of global Ecommerce in a small, high-performing PMO.Learning and growth in automation, Project Management and GenAI application within a large enterprise.Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Marketing

Job Level:

Expert

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.