The eCommerce Operations Analyst plays a critical role in the daily operation of Shamrock’s eCommerce experience, supporting customers and internal teams through administration of the eCommerce platform and management of operational tasks critical to ensure the smooth functioning of the site. This role is responsible for executing changes via platform tools and interfaces, documentation, testing, promotion setup, and defect triage, contributing to the high quality and efficiency of the online customer experience.

Essential Duties: 

Uses site administrative tools to perform set-up and configuration for merchandising campaigns, customer onboarding flows, surveys, and site search based on direction from Ecommerce Merchandising, Product, and Marketing teams. Executes online ordering merchandising and promotional programs including creation of project plans with required dates to ensure timely and accurate implementation. Documents requirements for online merchandising, creates test plans for pre- and post-campaign launch, and reviews/validates with all key stakeholders. Performs pre- and post-launch testing, documents results, and determines prioritization for defect resolution for online merchandising campaigns, promotional programs, and new features and enhancements. Monitors and triages user-reported issues from customer service, site analytics & monitoring tools, and customer feedback and partners with product, merchandising, and engineering teams to troubleshoot, plan, and execute changes needed to resolve issues. Communicates effectively with stakeholders to track status and provide regular updates. Assists with compiling and reporting metrics and performance of site features, campaigns, and other online merchandising strategies. Supports Merchandising, Marketing, Product, Sales, and IT teams by creating and maintaining documentation for processes, workflows, operational procedures, and feature enhancements. Performs other duties as assigned.

Qualifications: 

Bachelor’s degree in a business-related field  2+ years work experience 1+ years experience in ecommerce preferred Strong written and verbal communication skills; detail-oriented Ability to work effectively cross-functionally Demonstrate a data-driven approach to problem solving and prioritization Ecommerce platform (commercetools), site analytics (Google Analytics, Adobe Analytics), and search (Algolia) experience preferred Experience with analytics tools and performing analysis preferred (SQL, Python, Power BI, Google Tag Manager, etc.) Must be flexible and willing to work the demands of the department which may be subject to evenings, weekends and holidays.

Corporate Summary: 

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission: At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy.  That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck.  And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.