Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **ECM / EDMS** **Application Support Engineer** **About the Role** We need a stellar application support person for this large enterprise position. Don’t worry – we will train you on our application. This role works in our healthcare division, which handles the back-end systems for medical claims and eligibility. Our systems run on DocFinity (EDMS/ECM) and/or xPression (letter generation), and/or FormWorks/FIS Global Capture Manager (OCR). If you don’t know them and are able and willing to learn, we will train. **Responsibilities**    + Support EDMS/ECM, Report or Letter Generation Systems, and/or OCR tools such as DocFinity or Onbase, xPression or IBM Cognos Analytics, or FormWorks/FIS Document Capture Manager and their supporting applications and utilities + Perform User Administration (new user accounts, permissions, password reset) and security implementations. + Attend and participate in troubleshooting triages and document root cause analyses + Analyze new releases and provide recommendations for upgrades + Install applications, patches and upgrades and configure system settings + Perform code migration/deployments + Work with other technical, functional, or development teams to support the applications + Understand and abide by security policies and procedures. + Ensure systems are performing at peak levels and system resources are appropriately monitored + Work well under pressure + Create and update documentation and diagrams + Participate in an on-call rotation for after-hours and weekend support (approximately once a month) **Requirements**    + Bachelor’s degree or Equivalent Working Experience in systems or network + Minimum of 3 years in systems (Windows foundation) + Minimum of 3 years of network experience + Must be willing and able to work on call rotation **Preferred Qualifications**      + EDMS/ECM system administration, with a preference for any of the following: DocFinity(EDMS/ECM), OnBase, FileNet, xPression, Cognos Analytics, or FormWorks/Global Capture Manager OR WE CAN TRAIN YOU + Connecting applications to SQL Server and/or Oracle databases, with the ability to create and run SQL Queries a plus + Experience with WebSphere a plus + Scripting and coding experience with python or similar tools a plus + Java and java error strings experience a plus **Flexible Working**    At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.    In this role, you can expect the following working conditions:     + Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.  **Working For You**    Perks and rewards designed for you:   + Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.   + Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.   **Join Us**    At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:       Bring your authentic self to work    Grow and thrive, both personally and professionally    Make a difference with our clients, in our communities, and with the millions of people we support       When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!