Job Summary

Job Description

APPLICATION DEADLINE: JULY 25, 2025

What is the opportunity?

In this role you will be responsible for providing superior client service to our clients for delinquency management for an assigned portfolio of accounts, to minimize the Bank’s exposure to loss. You will balance the importance of maintaining a positive client experience and attaining business objectives.  You will also participate in coaching with team leads and effectiveness coaches to understand and apply appropriate Collections, services, processes, and procedures to accurately complete all client transactions and documentation and recommends accordingly.  You will take ownership and accountability when issues, errors and/or high-risk situations surface through reviews by escalating to people managers and appropriate stakeholders.

What will you do?

Execute routines associated with collection of an assigned portfolio of delinquent accountsEnsure all necessary and relevant information is gathered to analyze the status of the account through direct telephone contact with the clientEnsure the integrity of the follow up documentation is maintained and in order in the event of further required collection activity, and/or required legal actionMaintain an accurate diary system to ensure all necessary notes and input is updated on the approved RBC applicationsExecute work volumes/contact client as measured by established service quality standardsDeliver all assigned / administrative duties in a timely manner, ensuring meaningful and integral contentUtilize strong knowledge and experience of team’s products/processes and services to ensure employees apply all due diligence in all transactions in accordance with Bank policies, procedures and data integrityTake ownership and accountability when issues, errors and/or high-risk situations surface through escalations, coaching, or file reviews by referring to the Manager

What do you need to succeed?

Must-have

Bank’s minimum entry requirements, 5 subjects including English and MathematicsProficient knowledge of Microsoft Excel and MS suite and keyboarding skillsInformation seeking and consulting orientationTake Initiative and is achievement motivated, committed to continuous learningTeamwork and cooperation, builds partnership with stakeholders

Nice to have

Proven negotiation skills are an assetExperience with RBC banking applications is an asset

Working Conditions

High degree of flexibility required for hours of work in a shift/roster-based environment, as the unit works operates during the following business hours:Monday – Friday 8AM -11PM, Saturday 8AM – 7PM

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

World-class leadership training with countless development opportunitiesA comprehensive Total Rewards ProgramA unique opportunity for personal and professional growthWork in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Additional Job Details

Address:

7-9 SAINT CLAIR AVENUE, 8:PORT OF SPAIN

City:

Port of Spain

Country:

Trinidad and Tobago

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-23

Application Deadline:

2025-07-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.