**Job Description Summary** **Job Description** **Key** **Responsibilities/essential** **functions include:** + Basic troubleshooting, installation, maintenance and service repair needs on designated equipment. + Completing Preventative Maintenance and Field Modification Instructions. + Ordering and managing repair parts cycle times. + Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. + Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Maintaining tools and test equipment properly and ensuring they are calibrated. + Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements. + Managing vendors’ service delivery processes in compliance with GE Healthcare policies. + Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. + Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits. + Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. **Quality Specific Goals:** + Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. + Complete all planned Quality and Compliance training within the defined deadlines. + Identify and report all customer quality or compliance concerns immediately to the Quality Organization. + Identify and report any personal quality or compliance concerns immediately to the Quality Organization. + Insure timely dispatch closure. + Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. + Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible. **Required Qualifications:** + Qualified to Degree level or equivalent. + Technical and analytical skills. + At least 1 years Field Services experience. + Comprehensive knowledge of a specific modality or multi-modalities. + Proficiency in English. + Ability to work independently. + High work standards and quality. + Initiative and motivation. + Plans and organizes work effectively. + Strong communications-, listening- and interpersonal skills. + Good Customer skills; deals tactfully and effectively with differences of opinion. **Additional Information** **Relocation Assistance Provided:** No