**Description:** **Administration** · Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, andthat the Hotel Actions have been implemented where appropriate. · OverseesthepreparationandupdateofindividualDepartmentalOperationsManuals. · Conductsregulardivisionalcommunicationsmeetingsandensuresthatdepartmentalbriefingsand meetingsareeffectiveandconductedasnecessary. **Customer** **Service** · Ensuresthatall employeesdeliverthebrandpromiseandprovideexceptionalguestserviceatalltimes. · Ensures that employees also provide excellent service to internal customers in other departments asappropriate. · Spends time in public areas observing employee-guest interaction and talking with guests, workingthrough Heads of Department to coach employees in guest service skills as necessary. · Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily. · Maintainspositiveguestandcolleagueinteractionswithgoodworkingrelationships. **Financial** · Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible schedulingto meetthe financial goalsof thebusiness aswell as the expectationsof theguests. · Ensuresthateachprofitcentre(e.g.Outlet,Bar,Banquets)isoperatedinlinewithmaximisingprofit while delivering on the brand promise. · Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure whilealsodeliveringonthebrandpromisetotheguest. · CoordinatesthepreparationoftheAnnualBusinessPlanforFoodandBeverage. · Analysesbusinessperformancestrategicallytofacilitateaccurateandmeaningfulforecasting,involvingtherespectiveHeadsofDepartmentasappropriate. · Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate. · Ensures that all hotel, company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely and accurate reporting offinancialinformation · Assists in the inventory management and ongoing maintenance of hotel operating equipment andother assets. · Participates in weekly yield and revenue management meetings actively, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets. **Marketing** · Prepares,utilisesandupdatesanAnnualMarketingPlan,brokendownasnecessarybydepartment. · Evaluates local, national and international market trends, vendors and other hotel/restaurantoperations constantly to make sure that the hotel’s own operations remain competitive and cuttingedge. · Encourages Heads of Department to look for Marketing and Public Relations opportunities to increaseawareness and ultimately business. **Operational** · Ensures that all company minimum brand standards have been implemented, and that optional brandstandardshavebeenimplementedwhereappropriate. · Monitors all operations, especially during peak businessperiods, working through therespectiveHeadofDepartmenttomakeadjustmentswherenecessary. · EnsuresthatallTouchesofHyattandtheFoodandBeverageTop20areimplemented. · Providesfeedbackon the resultsoftheConsumerAudit and ensuresthat therelevantchangesareimplemented. · Works closely with other Executive Committee members in a supportive and flexible manner, focusingontheoverallsuccessofthehotelandthesatisfactionofhotelguests. · EnsuresthatFoodandBeverageemployeesworkinasupportiveandflexiblemannerwithotherdepartments,inaspiritof“WeworkthroughTeams”. · Ensuresthatallemployeesareuptodate with theavailability ofseasonal andnew productsonthemarket. · Tastesandmonitorsthefoodandbeverageproductsservedthroughouttheoperation,providing feedback where appropriate. **Personnel** · Oversees and assists in the recruitment and selection of all Food and Beverage employees.EnsuresthatHeadsofDepartmentfollowhotelguidelineswhenrecruitinganduseacompetency-basedapproach to selecting their employees. · Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, accordingtothehotelanddepartment’sgroomingstandards. · Maximises the effectiveness of Headsof Departmentby developingeach oftheir skills and abilitiesthrough the appropriate training, coaching, and/or mentoring. · Conducts annual Performance Development Discussions with Heads of Department and supports themintheirprofessionaldevelopmentgoals.EnsuresthattheyinturnconductannualPerformance DevelopmentDiscussionswiththeiremployees. · Ensures that each Head of Department plans and implements effective training programmes for theiremployees in coordination with the Training Manager and their Departmental Trainers. · Encourages employees to be creative and innovative, challenging and recognising them for their contributiontothesuccessoftheoperation. · SupportstheimplementationofThePeoplePhilosophy,demonstratingandreinforcingHyatt’sValuesandCultureCharacteristics. · Ensuresthatallemployeeshaveacompleteunderstandingofandadheretoemployeerulesandregulations. · Ensures that employees follow all hotel, company and local rules, policies and regulations relating tofire and hazard safety, and security. · FeedbacktheresultsoftheEmployeeOpinionSurveyandensuresthattherelevantchangesareimplemented. **Other** **Duties** · Isknowledgeableinstatutorylegislationinemployeeandindustrialrelations. · UnderstandsandstrictlyadherestoRulesandRegulationsestablishedintheEmployeeHandbookandtheHotel’spoliciesconcerningfire,hygieneandhealthandsafety. · Ensureshighstandardsofpersonalpresentationandgrooming. · Maintainsstrong,professionalrelationshipwiththerelevantrepresentativesfromcompetitorhotels, businesspartners andother organisations. · Responds to changes inthe Food andBeveragefunction asdictatedbytheindustry, companyandhotel. · Attendstrainingsessionsandmeetingsasandwhenrequired. · Carriesoutanyotherreasonabledutiesandresponsibilitiesasassigned. **Primary Location:** IN-DL-New Delhi **Organization:** Andaz Delhi **Job Level:** Full-time **Job:** Administrative **Req ID:** NEW014797 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.