**Description:** 1. You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 2.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 3.Oversees the preparation and update of individual Departmental Operations Manuals. 4.Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates. 5.Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate. **Qualifications:** 1. Ideally with a university degree or diploma in Hospitality or Tourism management. 2. Minimum 2 years work experience as Director of F&B, or Assistant Director of F&B in large property. 3. Good operational, administrative and interpersonal skills are a must. **Primary Location:** CN-31-Shanghai **Organization:** Grand Hyatt Shanghai **Job Level:** Full-time **Job:** Administrative **Req ID:** SHA003854 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.