Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

EA Team Lead Responsibilities include, but not limited to those listed below:

Functional management of 10+ Executive Assistants in the Johannesburg office, including but not limited to:Ensuring adherence to service level and quality standardsEnsuring correct behaviours aligned to BCG’s values, and intervening when requiredPerformance management, including conducting performance improvement processes and disciplinary processes when requiredAllocating and balancing responsibilitiesApproving leaveAllocating cover during leave and sick leaveEnsuring seamless handoversTraining and coachingOnboarding new EAsManaging coordination and alignment with other departmentsActs as a mentor to members of the EA team, highlighting areas of concern to HR Director and Business and Operations DirectorManaging outsourced EAs, including allocation of new stakeholders to their EAs and ensuring adequate performance of outsourced EAsCollaborate with Africa EA team leads to encourage knowledge and best practice sharingParticipate in the recruitment process of future EA’s as requiredUnderstand pain points in the wider team and creates valuable solutionsDevelop ideas for new initiatives and projects that benefit the EA and wider Business Support Team.Point of contact for the EA Team to help manage the flow of information from Leadership Team through to EA’sWhere appropriate prepare and circulate meeting agendas and materials, follow up on action items for team meetings.

EA Role to the OL and Business & Operations Director

 

Meeting scheduling, calendar management and optimisation, including proactive conflict management and resolution, based on a thorough understanding of OL’s priorities and responsibilitiesClient relationships development to facilitate the information flow and scheduling processProactive management of travel, including flights, accommodation, visas and local transportationExpenses and timesheet managementMeetings and events logistics managementProposal support and vendor management including but not limited to: vendor registration, preparing administrative documents (copying and book binding), liaising with client to arrange pitch meetingsSupporting the logistics and set-up of office and leadership events and meetingsVarious other forms of support to OL as required

 

Additional Areas of responsibility including but not limited to:

Own and manage additional projects aimed at improving EA-related processes and increasing the impact of the EA team, as directed by the Leadership

What You'll Bring

JOB REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill, and/or ability required:10 years’ experience in an Executive Assistant (EA) role or similarProficient computer skills: Windows Operating System, Outlook, calendar and travel management systems, expense tools, Virtual collaboration platforms (Zoom, Slack, Teams), Word, Excel, and PowerPoint.Fluent in English with excellent written and verbal communication skills

Who You'll Work With

Work in collaboration with the Business and Operations Director to lead, manage and develop the EA team, while providing direct EA support to the Johannesburg Office Leader (OL) and Business & Operations Director. 

Accountable for delivering the EA team ambition:

Fulfilling work | Shift from transactional to strategic high quality stakeholder supportCohesion & care | One team bringing the best of BCGMarket impact | EAs unlocking client relationshipsGlobal potential | Best-class-EA performance, creating the potential for SA to be a Centre of Excellence for Europe

Additional info

Candidates work style characterized by:

 

Cultural sensitivity and awareness to provide effective support to a diverse employee population.Attention to detail and accuracy in document preparation and record-keeping.Excellent communication and interpersonal skills for working with employees, vendors, and agencies.Organizational skills: ability to handle competing priorities, to work effectively in a challenging, fast-paced environment and to meet deadlines.Ability to manage multiple cases simultaneously and prioritize tasks effectively.Positive personal and professional image consistent with the firm’s culture and values.Self-starting, proactive attitude.Strong service orientation and responsiveness to requestsAbility to work cooperatively as a member of a broader team.

 

Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change on business needs.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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