GENERAL ROLE

 

This position is to assist with online store order processing and fulfillment tasks in Hermès e-commerce business. He/she will focus on e-store operational support including managing e-store orders, coordinating with internal teams, assisting with smooth delivery to customers, and basic support for omnichannel sales. This position works closely with E-Operation Specialist and reports to CRC (Client Relations Center) Manager.

 

This is a contract-based position for 12 months.

 

 

MAJOR RESPONSIBILITIES

 

E-store order management 

Manage e-store orders by placing validation, cancellation and return in E-store back of house systemsRespect company guideline to shape e-store sales activities to be aligned with internal control policy Optimize order and fulfillment flow both in operational and technical (IT system) aspectActively implement global IT tools to accelerate efficiency

 

Omni-channel sales support

Support various omnichannel orders including Web-to-Shop in collaboration with boutique’s back-of-house

Support CRC’s back-office order creation 

 

Stock management 

Support stock management including negative stock operation, stock movement control, etc.

Ensure service quality of last mile delivered by carrier to end customer 

 

REQUIREMENTS & CAPABILITIES

 

Ideally 1-3 years of e-commerce operation experience in retail industry

Luxury industry experience is preferred

Business level of English is preferred

Self-motivated, passion to grow with challenges Collaborative team player with humble spiritSkilled in Excel and PowerPoint