If you are great with people and experienced in customer service, U-Haul has the position for you! As our newest Web Call Counselor, you will be responsible for placing and fielding calls with dealers, customers, and vendors, helping to resolve issues and place orders. This position will have you working as part of a team to support a wide variety of customers and colleagues and comes with excellent benefits.
This role will be fully on-site Monday-Friday in Phoenix, Arizona.
Primary Responsibilities:
Field incoming sales and service calls regarding eCommerce orders for boxes, moving supplies, and hitches – this includes phone, email, and live chat communications.
Assist customers and U-Haul dealers with placing retail orders as well as any issues/questions/concerns they may have regarding existing orders.
Communicate with our fulfillment warehouses and vendors to ensure order accuracy and to resolve any order discrepancies.
Provide customer service to U-Haul dealers and retail customers alike.
Assist Web Sales Program Manager regarding web orders and products.
Minimum Qualifications:
2+ years of customer service experience
Excellent communication skills
Proficiency with a wide variety of computer programs including Microsoft Office Suite
Self-motivated and proactive
Logical and methodical approach to problem solving
Work well in groups and individually
Must be able to multi-task
U-Haul Offers:
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.