What you can expect:

\nBe the first point of contact for customers contacting Hugo Boss and respond to their queries promptly, professionally and with due courtesy to resolve their complaints \nManage incoming Customer Care enquiries via calls, e-mails, chats and WhatsApp\nEnsure customer satisfaction and provide professional customer support \nMaintain a positive, empathetic and professional attitude toward customers at all times.\nManage & drive Live Chat & Style Advise for Australia\nKnow our products inside and out to answer customer enquiries and provide sale advise.\nKeep records of customer interactions, transactions, comments and complaints.\nMeet personal/customer service team targets and call handling quotas\nRecognise common complaints and highlight any policy that may be aggravating customer complaints.\nIdentify and develop new areas of Online Customer Experience opportunities & optimize existing setup & processes\nDevelop regional Customer Care knowledgebase & encourage knowledge sharing across CC teams.\nSupport CC Teams in other markets and act as a liaison between markets/ region and global Headquarter\nManage & rollout regional E-Commerce projects \nCoordinate and ensure corporate brand representation across online partners\nSupport with new online partner business development\nUnderstand retail law in relation to sales of goods, faulty goods, refunds, pricing and service expectations and be able to explain this to Store Management if required\nKeeping abreast of E-Commerce sales & CC trends in Australia and providing feedback to regional HQ\n

Your profile:

\n5 years’ experience working a Customer Care role\nExperience in managing Customer enquiries via calls, e-mails, chats and WhatsApp\nExperience in E-Commerce\nUniversity degree in business or related disciplines\nExcellent communication skills \nAbility to work cross-functionally & cross-markets with a broad range of stakeholders & business partners.\nSkills in stakeholder management across different markets & channels\nStrong organization skills \nExpert computer skills – including MS Excel, PowerPoint, programming, etc. \nWork experience in any of the South-East Asian-Pacific markets is a plus\n

Your benefits:

\nAnnual clothing allowance\nAdditional birthday leave\nUp to 50% off our premium product range\nEarn up to $2,000 per person you refer through our employee referral program\nAccess to our Employee Assistance Program\nOngoing training and career development opportunities\n

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation.