Job Description:

The Systems Analyst collaborates with business, clinical, and technical subject matter experts, IT/DTS partners, and shared support teams across Intermountain Healthcare to analyze design, build, test, implement and support (technical and functional) a spectrum of digital solutions. The position uses attributes and skills including problem solving, learning agility, Interpersonal communication, project management, documentation proficiency and process improvement competence. The ideal candidate will have a broad technological aptitude to perform the essential functions of the position, which include coaching and assisting process owners in the discovery, documentation, development, deployment, and integration of digital solutions and evaluating workflow needs and providing recommendations to business and clinical partners for solutions that will achieve best performance and outcomes based on functional requirements.



Essential Functions

Digital SME: Familiarity with and some experience with digital tools and best practices to effectively guide business and stakeholders on project conceptualization, strategy, design, and implementation and measurement. Under supervision, works on small defined elements of large projects to create end user solutions.Requirements gathering: Under supervision, gathers and documents requirements through stakeholder identification and interviews, research, competitive analysis, and user feedback. Works to align requirements against best practices, system KPIs and technology capabilities.Project management: Participates in the creation and management of project management schedules. Consistently meets agreed upon deadlines or escalates issues, concerns, and barriers to key project leaders. Assists with the prioritization of tasks/assignments.Analytics: Under supervision, collaborates on implementation of analytics services, including creation, distribution, and management of dashboards and reports.  Works to translate customer metrics and KPI requirements into reports and dashboards.Usability: Under supervision, applies usability best practices, usability research, data analysis, and quality improvement principles in the development of solutions.Integrations: Under supervision collaborates with key business and technical stakeholders on selection and acquisition of 3rd party solutions. Under supervision consults on the configuration, development, testing, and implementation of vended solutions of low to moderate complexity.User support: Performs operational systems tasks and maintenance. Supports user’s day to day needs. Solves low to moderately complex issues, incidents and problems according to agreed upon service levels and according to DTS standards.Quality Assurance: Under supervision, follows standard testing methodologies, ensuring digital tools meet requirements.Training: Participates and collaborates in the development of training and knowledge-based materials for use by peers, end-users and other DTS team members.

Skills

Domain modeling: Familiarity and minimal experience with system thinking skills to identify the interactions and relationships between the people, processes, and technology.Communication: Excellent verbal and written communication skills and experience articulating web concepts to technical as well as non-technical staff.Collaboration: Experience working collaboratively within a team as well as all levels of marketing, web content, and outside software development team.Consensus: Experience building consensus and working effectively within a cross-functional teamWorkflow management: Experience effectively prioritizing and executing tasks in a high-pressure environment to deliver results on time.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.

Required Qualifications

Demonstrated experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems or as an expert user of the targeted systems(s)

Preferred Qualifications

Bachelor's degree in an information technology field.One year of experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems or 3 years of experience as an expert user of the targeted systems(s).Experience providing business analyst support in a web or mobile software development environment.Experience using web content management.Experience using web analytics tools such as Google Analytics and Usertesting.comExperience with SEO strategies and implementation.Experience coding basic HTML.Experience creating reports with SQL queries and dashboarding technologies.Experience translating business requirements into functional specifications and prototypes that meet project goals for UX designers, software developers, data architects, QA testers, usability evaluators, and other technical stakeholders.Responsible for change management and security management including FRC support, RFC review, and support of DSA responsibilities or other duties related to system change management and security management.Experience in EMR, Patient Portal/Digital Front Door, Epic MyChart certification idealFamiliarity with Object Oriented ProgrammingExperience with Automation Anywhere, Power Automate, etc.

Physical Requirements:

Physical Requirements

Interact with others by effectively communicating, both orally and in writingOperate computers and other office equipment requiring the ability to move fingers and handsSee and read computer monitors and documentsRemain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipmentMay require lifting and transporting objects and office supplies, bending, kneeling and reaching

Location:

Key Bank Tower

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$32.10 - $50.57

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.