Microsoft Finance & Operations Practice Manager
Position Overview
As a Service Delivery Director and Practice Manager for Microsoft Dynamics 365 Finance & Operations (D365 F&O), you will play a key role in developing, managing, and delivering services related to Microsoft Dynamics 365 F&O within CGI.
You will be responsible for the strategic positioning of the practice, the operational management of teams, the delivery of ongoing projects, and overall client satisfaction.
Key Responsibilities
Leadership and Practice Management
Define the vision, strategy, and priorities for the Dynamics F&O practice in alignment with CGI’s business objectives.
Recruit, develop, and lead practice talent, including functional consultants, technical consultants, and solution architects.
Ensure team skill growth through continuous training and certification.
Foster a culture of collaboration, innovation, and high performance within the practice.
Service Delivery and Engagement Management
Oversee the delivery of Dynamics F&O projects, ensuring adherence to agreed timelines, budgets, and quality standards.
Establish and monitor performance indicators (KPIs) to ensure operational efficiency and client satisfaction.
Support project directors and team leads in resolving complex issues and making critical decisions.
Ensure compliance with CGI methodologies and industry best practices.
Business Development and Client Relationship Management
Collaborate with business development teams to identify and qualify new opportunities.
Actively participate in value proposition development and client presentations for strategic accounts.
Maintain and strengthen long-term client relationships to become a trusted partner in their digital transformation.
Develop service offerings and accelerators to enhance CGI’s competitiveness in the Dynamics market.
Governance and Continuous Improvement
Stay current on technological and market trends in the Microsoft Dynamics ecosystem and complementary solutions.
Contribute to the continuous improvement of delivery processes, methodologies, and internal tools.
Manage practice profitability plans and optimize resource allocation.
Required Skills and Qualifications
Proven experience (10+ years) in ERP project and program management, including several years within the Microsoft Dynamics 365 F&O ecosystem.
Strong background in managing multidisciplinary teams and developing talent.
Excellent interpersonal and communication skills, with the ability to engage effectively with senior stakeholders (CFOs, CIOs, VPs).
Results-oriented, business-minded, and capable of building and maintaining long-term client relationships.
In-depth knowledge of service delivery methodologies and best practices.
Experience in solution design and presales activities.
Fluency in both French and English, spoken and written.
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