At CGI, we empower our clients to transform how they serve their customers and communities — and as a Dynamics CRM Architect, you’ll be at the heart of that change. You’ll design and deliver innovative CRM solutions that drive measurable business outcomes, enabling organisations to operate smarter, faster, and with greater impact. In this role, you’ll shape the future of digital services across industries, collaborating with talented peers in an environment where your expertise is valued, your creativity is supported, and your ownership of solutions makes a lasting difference.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
In this role, you will lead the design and delivery of enterprise-scale Dynamics 365 CRM solutions, shaping architectures that meet both technical demands and business goals. You’ll work closely with clients to understand their needs, translate them into innovative designs, and ensure successful delivery from scoping through to implementation.
You’ll take ownership of solution architecture, provide guidance on modern technologies, and bring together cloud, CRM, and business expertise to deliver lasting value. Collaborating with CGI colleagues, you’ll have the opportunity to drive new ideas, influence strategy, and make a visible impact on projects that matter.
• Lead & innovate: Shape Dynamics 365 CRM solution designs to align with client strategies.
• Develop & deliver: Create architecture documentation and guide technical delivery.
• Optimise & automate: Leverage Azure and Power Platform to enhance business outcomes.
• Advise & support: Engage in pre-sales activities, presenting technical solutions and value.
• Collaborate & grow: Work alongside diverse teams, sharing knowledge and learning new technologies.
To succeed in this role, you should bring proven expertise in architecting and delivering large-scale CRM solutions, with strong knowledge of Dynamics 365, cloud environments, and enterprise architecture. You’ll combine technical depth with strong business acumen, and thrive in collaborative, client-facing roles.
Essential:
• Extensive experience implementing large Dynamics 365 CRM solutions.
• Strong knowledge of enterprise architecture and business solutions deployment.
• Proven ability to assess feasibility of integrations and migrations from non-Microsoft platforms.
• Demonstrable Dynamics 365 SaaS administration and on-premise installation experience.
• Proficiency in Azure and Power Platform solutions.
• Advanced business knowledge in CRM, Marketing, or Field Services domains.
• Solid understanding of IaaS, PaaS, and SaaS models.
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Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.