Job Title:

Dynamics 365 Customer Engagement (M/W/D)

Job Description

We are seeking a seasoned Dynamics 365 Customer Engagement professional with strong technical acumen and functional expertise in Dynamics CE.

  

Qualifications:

 

· Proven track record in Dynamics 365 and CE, architecture, or similar roles.

· Extensive experience in the technical and functional aspects of Dynamics CE

· Demonstrated expertise in implementations and the management of ERP software, including integration with third-party systems.

· Ability to create and maintain comprehensive system documentation and ERP process instructions.

· Strong teamwork skills, with the ability to collaborate effectively in a cross-functional team environment.

· Excellent communication skills, capable of articulating technical concepts to non-technical stakeholders and fostering productive collaboration.

 

Required Skill Set:

 

· Experience with Customer Engagement Extensability

· Strong analytical and problem-solving skills, with the ability to address complex technical challenges and propose effective solutions.

· Experience in system integration and interfacing with third-party systems.

· Understanding of ERP system architecture and best practices.

· Experience in delivering technical or functional training and knowledge transfer sessions.

 

Technical Skills:

 

Mandatory

 

· Experience in Dynamics Customer Engagement

Background experience in Dynamics 365customer service and sales functionality, customizations, and administration.

· Knowledge of system integration and interfacing techniques.

Starter Kit configuration.  In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development will be required

· Understanding of ERP system administration and best practices.

· Experience with version control systems and development tools (e.g., Azure DevOps, GitHub).

· Proficiency in documenting technical designs and system configurations.

Dynamics 365 Customer Engagement OnlineKnowledge in Dynamics 365 modules, Customer service, Omnichannel, Sales and Field Service etc.

· Understanding of cloud technologies and their implications for ERP systems.

Location:

DEU Work-at-Home Dusseldorf

Language Requirements:

Time Type:

Full time

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