With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight\. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget\. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others\. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member\. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike\. **What will I be doing?** As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: ·Ensuring a reliable and friendly experience for all Guests ·Guest Satisfaction – address and resolve guest issues & requests to ensure they have a positive experience\. ·HiltonHonors & VIPs – oversee special guests, such as HiltonHonors members and other VIPs\.Managing their VIP arrivals, inhouse and departure experience\. ·Team MemberLeadership – direct team members with proper communication and coaching in upholding brand service standards\. ·Product Knowledge & local knowledge – have a robust knowledge of hotel services as well as local information to enhance guest experience through reliable recommendations\. ·Customer Service Champion – be the leading example in providing exception customer service to our valued guests\. ·Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities\. ·Contact appropriate individual or department \(e\.g\., Engineering, Housekeeping\) as necessary to resolve guest call, request, or problem\. Review shift logs/daily memo books and document pertinent information in logbooks\. ·Follow up with guests to ensure their requests or problems have been met to their satisfaction\. ·Receive, record, and relay messages accurately, completely, and legibly\. ·Respond to special requests from guests with unique needs\. ·Communicate VIP arrivals and acknowledge any and all Member/ Owners of the Resort\. ·Perform general incoming communication duties, including taking enquiries via telephone and electronic registration system **What are we looking for?** A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ·Have a friendly, bubbly and positive demeanour ·Have excellent personal presentation and communication skills ·Radiate a passion for delivering exceptional levels of customer service ·Ability to work a flexible, rotating roster, including weekends, public holidays, and overnights ·Adapt to learning new computer systems with ease ·Ability to work on your own and as part of a team **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Duty Manager_ **Location:** _null_ **Requisition ID:** _HOT0C7OW_ **EOE/AA/Disabled/Veterans**