Pay Rate: £45,492.58
Grade: L
Contract Type: Permanent (Full-Time)
Shift patterns: 4 on 4 off days (6am - 6pm) and nights (6pm - 6am)
Location: Gatwick Airport - RH6 0JW

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Please be aware that interviews are provisionally scheduled to take place during the week commencing 1st December 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

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Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Duty Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

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WHAT DOES THE ROLE ENTAIL?

\n\nManage day-to-day operations, ensuring compliance with company policies and procedures.\nDevelop and implement consistent processes to maximize colleague utilization while minimizing staff turnover and absenteeism.\nConduct comprehensive appraisals and performance management in line with the company handbook.\nFacilitate daily shift handovers and conduct face-to-face team performance discussions.\nKeep all staffinformed of operational issues, company updates, and station operational notices.\nCollaborate effectively with colleagues and liaise with the Assistant Operations Manager (APM) to support cross-departmental operations.\nEnsure on-time performance targets set by customers are consistently met.\nConduct staff performance appraisals, 1-2-1's and probationary reviews in accordance with company policies.\nUphold safety standards by completing audits using iAuditor and raising General Safety Reports (GSRs).\nFoster a culture of safety, ensuring compliance with the Health & Safety at Work Act 1974 and its revisions.\nBuild and maintain strong relationships with third-party providers.\nAlways represent the company in a professional manner.\nPerform any other reasonable duties as requested during shifts.\n\n

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WHAT DO WE NEED FROM YOU?

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We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

\n\nStrong management knowledge and experience.\nAbility to inspire, lead, and motivate a large workforce.\nFamiliarity with ground handling practices, including baggage handling, cabin appearance, and airside safety (preferred).\nExcellent people and communication skills.\nProven leadership abilities with a track record of achieving key performance targets.\nStrong capability to drive policies and procedures.\nFlexibility to adapt to changing operational needs.\n\n

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SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

\n\nBe able to provide five years address history\nBe able to provide five years reference history (employment/education/benefit claim/character)\nTo obtain a full airside ID\nPass a pre-employment Drug and Alcohol test\n\n

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WHY CHOOSE US?

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As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

\n\nFree confidential 24/7 GP service\nHundreds of discounts (including retail, childcare + gym)\nAffordable loans & enhanced pension scheme\n24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits\n\n

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OUR APPROACH TO DIVERSITY & INCLUSION

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We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

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BE AN ESSENTIAL PART OF EVERYDAY LIFE

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DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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