The Duty Manager is responsible for the operation and performance of the Front Office and for maintaining the standard of services expected by Hotel Management. He/she will report to the Front Desk Manager and ensure efficient room allocations. He/she will also check and monitor daily arrivals, departures, daily room situations, cleanliness of the lobby and public areas, as well as the proper and orderly appearance and behavior of the front office staff.
The ideal candidate must have at least 1–2 years of experience in Front Office Operations at a senior supervisory level, mid-managerial level, or in a similar role, preferably within a 5-star brand. He/she should also hold a bachelor’s degree in Hospitality Management, Business Management, or any related field, and possess strong leadership skills with the ability to train, lead, and motivate a team. Excellence in both written and verbal communication, guest engagement, and problem-solving abilities is preferred.
The Duty Manager will ensure the guest services function runs smoothly, handle all problems and complaints related to hotel guests, and represent Management in overseeing all areas of operations within the Hotel in accordance with its quality standards. He/she is responsible for ensuring that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times.
Other standard responsibilities:
Comply with the company policies Work within all pre-set budgetary limits Drive and contribute to the overall efficiency of the department Motivate and develop team members Maintain the confidentiality and privacy of any confidential documents, matters, and techniques Should model the Company’s culture at all times. Take on other tasks as may be necessary or required