An Duty Engineer is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects.

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What will I be doing?

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The Duty Engineer is responsible for directly managing, supporting and providing direction and leadership to the Shift Leaders and Technicians. Will be responsible for managing his/her team as well as their financial performance while also taking part in client management and business development. Must possess proven track record and excellent customer relation skills, be innovative, an excellent coach/mentor, capable presenter and have strong financial and analytical skills.

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Responsibilities include leadership and guidance to support the growth and development of other engineering staff members; provide high-level client maintenance to ensure existing and new clients that the quality of the services delivered are closely examined; and work with executive management, directors, team leaders/ engineering managers to develop and ensure standards are maintained, specifically in the areas of quality assurance and training. Must be able to support company revenue targets by leading or supporting existing projects as assigned and support company sales initiatives as requested by the Chief Engineer / Director of Engineering

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As a Duty Engineer, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. An Duty Engineer will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards: 

\n\n\n\tResponsible for maintenance issues within the hotel\n\tPerform daily checks around the hotel\n\tConduct lift emergency release procedures as required\n\tDiagnose, maintain, and repair mechanical equipment within the hotel\n\tEnsure good relationships are built with internal and external customers\n\tMaintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise\n\tDevelop, implement, and direct all emergency programs\n\tDevelop, implement and manage energy conservation programs for the property to minimize expenses\n\tCoordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively\n\tPerform special projects and other responsibilities as assigned\n\tResponsible for the health and safety of the hotel\n\tEnsure monthly safety inspections take place and employees are trained accordingly\n\tSound knowledge of property operation & maintenance.\n\tKnowledge of local/national codes with regards to the (hotel) building construction and maintenance.\n\tKnowledge of planning departmental shift.\n\tKnowledge of equipment handling & maintenance.\n\tKnowledge of store management.\n\tInterpersonal and intercultural skills.\n\tMotivational skills.\n\tCommunicational, planning & organizational skills.\n\tSelf-confident and adoptable.\n\tCreative and Innovative.\n\tIntegrity & trustworthiness.\n\tSelf-development.\n\tCustomer focus.\n\tEnergy conservation activities\n

What are we looking for?

As Duty Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Advanced knowledge of building management/engineeringPositive attitudeGood communication skillsCommitted to delivering a high level of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work under pressureAbility to work on their ownPrevious experience in a management roleAbility to read building specifications, blueprints and as built drawingsPossess cultural awareness and sensitivity.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

First AidVocational training in engineering or similar field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!