What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

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Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

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DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

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Start YOUR career with DHL today…

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We currently have an opportunity for aCustomsBilling Leadat our Erlanger, Kentucky location. This position directs and coordinates systems and processes necessary to the efficient and economical capture, creation, and maintenance of revenue records in support of internal financial reporting, timely and accurate customer invoicing and creation of the accounts receivable file used to research and resolve billing problems and discrepancies, manage customer payments, and follow-up by Credit and Collections as deemed necessary. The qualified candidate maintains customer master records necessary to manage customer specific rating and billing requirements and conducts the on-going review of bill processing procedures, and seeks opportunities to make cost-effective improvements.

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Multiple Shift Opportunities:

\n\nTuesday – Saturday: 12:00pm to 8:30pm\nSunday – Thursday: 2:00pm to 10:30pm\nMonday – Friday: 9:00pm to 5:30am\n\n

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Key Responsibilities:

\n\nProcesses and prepares forms,documents and correspondence according to established procedures\nResponds to billing questionsand inquiries\nVerifies a variety of data foraccuracy\nResearches/coordinates theresolution of incorrect, missing or unclear information\nResolves problems and raises highly complex problems as necessary\nEdits billing data fromdocuments such as manifests, invoices, Airway bills and computer-generated reports\nSorts, batches, distributes,and files documents according to established procedures\nInputs billing data from sourcedocuments using established procedures\nImages billing documentsincluding air bills, commercial invoices and other supportingdocumentation\nPrepares invoices in a batchfor entry into the imaging process\nRenders invoices and manualreports for distribution to theCustomer\nMaintainsopen line of communication \nMayreceive and distribute all incoming and outgoing mail and correspondence\nReviewand assign duties daily\nCompleteand update daily reports\n\n

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Skills & Qualifications:

\n\nHS diploma or equivalentrequired (Associate degreepreferred)\n2 years of experience in customer service or billingpreferred\nProficiencywith Microsoft Office (Word, Excel, Outlook), database and web-basedapplications\nGood oral and writtencommunication, problem solving, and interpersonal skills\nCourteous and clear telephone voice\n\n

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Employee Benefits & Incentives

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DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

\n\nCompetitive Pay\nBonus/Incentive Programs\nRetirement Savings – 401K with company match\nmyShares - Voluntary plan to buy discounted company shares\nMedical, Dental, Vision, well-being programs\nTuition Reimbursement\nGenerous Paid Time Off – Starting at 4 Weeks (PT/FT)\nPaid Leave\nEmployee Discount Program\nEmployee Assistance & Work Life Program\nOutstanding training opportunities\n\n

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DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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