Job Title: Dutch speaking Technical Support Customer Representative - Part Time Job Description Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers" Are you ready to deliver timely, accurate and professional customer service **via phone, chat, social media and email** ? The target is to ensure excellent service standards and maintain high customer satisfaction. **What you’ll be doing at Concentrix Greece:** • Management of incoming calls, chats, messages and emails • Identify and assess customers’ needs to achieve satisfaction • Ask probing questions to identify the technical issue faced by the end user and support with the troubleshooting steps needed. • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team targets and case-handling quotas • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies **What we’re looking for:** + Native/near native in Dutch + Good command in English. + Part-time employment (20h per week) + Passionate about technology and its background + Logical acumen, good analytical and integrative thinking. + Ability to quickly understand complex matters or quickly grasp a briefing content and apply it during your customer contact + Problem solving and solution oriented, you like to see things completed as expected + Stress-resilient, used to working in a fast-paced environment + You are able to stay calm during technical incidents **What we offer:** + Indefinite contract + Competitive remuneration package (14 Salaries) + Opportunities for international Career through our International Mobility program + Employee events + Private health insurance + Dental Care + 3 euros meal voucher in Up Hellas card per working day + Free gym and other well-being activities + Enjoy with your lunch break at our brand new corporate cafeteria _You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too._ _More than your background, it is your motivation and your personality that will make you part of our fun-loving community._ **_Concentrix_** **_Hellas is an equal-opportunity employer_** **_Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws._** Location: GRC Athens - Ilia Iliou 51 Language Requirements: Dutch (Required), English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**