Are you excited by Energy Technologies?
 

Are you passionate about delivering exceptional IT support and driving continuous improvement?

Join our Engineering Team!

We’re looking for a proactive and technically skilled EUS Analyst to join our dynamic team based in the Netherlands.

Partner with the best

In this role, you’ll be the first point of contact for end-users, providing high-quality technical support and ensuring seamless IT service delivery. You’ll work in a fast-paced, structured environment where your analytical mindset, problem-solving abilities, and customer service skills will shine.

Key Responsibilities:

Providing second-level technical support to end-users across the UK.Monitoring support queues and ensure alignment with key performance indicators (KPIs) such as ASA, CSAT, and TTR.Applying your knowledge of ITIL v3 processes to manage incidents, problems, and changes effectively.Collaborating with cross-functional teams to implement compliance and security best practices.Driving continuous improvement initiatives within the support function.Utilizing ServiceNow for ticketing and workflow management.Supporting and troubleshooting within large manufacturing OT networks.

Fuel your passion

To be successful in this role you will:

Have good understanding of IT support processes and business operations.Have proven experience with ITIL v3 (or later) frameworks.Have familiarity with compliance, security standards, and continuous improvement methodologies.Have excellent communication and interpersonal skills.Have experience working with ServiceNow is highly desirable.

Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.  Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activitiesComprehensive private medical care optionsSafety net of life insurance and disability programsTailored financial programsAdditional elected or voluntary benefits