Fixed Term Contract / Secondment until 30/06/2026
It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.
Working with the DSV Operations Manager and the DSV Account Manager, you will complete DSV operational activities to maintain reports & dashboards, product life cycle and category administration including vendor debits. You will be assigned a category to ensure those Suppliers are compliant with system activity, KPIs and orders. You will support suppliers with clear ways of working, training and customer escalated issues. Analyse reports and dashboards to Identify where suppliers need improvement and present your recommendations to the DSV teams, Category teams and Suppliers.
At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That’s why we’ve built a workplace that works for you—combining flexibility, inclusivity, and sustainability with opportunities to thrive.
Work-Life Balance:
Enjoy the best of both worlds: Our hybrid working offering includes face-to-face collaboration at our welcoming Head Office and flexible hours to fit life’s priorities, whether it’s the school run or personal time.
Belonging & Growth:
From day one, you’ll feel part of a team that values your voice and supports your growth. We’re proud to champion diversity because we know unique perspectives make us stronger. Whether starting out or looking for your next step, you’ll thrive here
Sustainability That Matters:
We’re committed to creating a better future, taking bold steps to reduce carbon emissions, use sustainable packaging, and innovate for a greener world. Sustainability drives everything we do, and we’re proud to make a real impact for our planet and future generations.
Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future.
Responsibilities Update reports and dashboards daily with accuracy and punctualityUsing the reports and dashboards to analyse results and present to DSV Account manager & suppliers recommendations for improvements.Drive improvements with Suppliers on stock availability, delivering orders on time, problems with orders and system compliance.Provide training and support to new & existing Suppliers in the use of our systems and improvements to ways of working.Support the Contact Centre with escalated customers by working with your suppliers to find solutions.Manage the product lifecycle by maintaining systems with new, existing, and discontinued products.Manage refund debits and payments with your suppliers challenging any disputes. Working with suppliers & internal teams to resolve issues and adhere to prompt deadlines.Regular contact with your Suppliers including the occasional visit.Work with internal category teams, collaborating to improve sales and customer experience Qualifications Capability to deliver quality and accurate work with an eye for detail to deadlines.Drive to improve supplier performance and customer resolution.Confident yet balanced decision making & good problem-solving methodology.Able to communicate effectively with a range of audiences both orally and in writing.Excel skills (pivot tables/v look ups and basic formulas)Confident managing multiple tasks, prioritising, and comfortable working in a
fast paced and high-pressured environment.
At Screwfix, Your Wellbeing Comes First:
We’re dedicated to helping you thrive at work and at home. With a fantastic range of benefits and opportunities for self-development. We put your wellbeing at the heart of everything we do.
Your Wellbeing, Our Priority.
Health Support: Employee assistant programme, access to wellness resources such as PepTalk, discounted cash health plans and gym memberships.
Financial Wellbeing:Flexible pay, savings, and financial coaching through Wagestream, up to 14% employer pension contributions and life cover of up to 4 x salary.
Everyday Perks: 20% staff discount at Screwfix and B&Q, discounts at hundreds of retailers via Hapi app and Cycle to Work scheme.
Opportunities to Grow: We believe in self-development and creating space for you to thrive. With access to training, career growth, and support networks, we’ll help you build a brighter future.
We believe in equity for all. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.
NO AGENCIES PLEASE
#LI-Hybrid
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