We are recruiting for a DSP EU PM who will play a vital role in advancing Amazon’s unique culture and enabling the success of new Delivery Service Partner (DSP) program within the high-growth, fast-paced Logistics organization. This role will concentrate on providing support to our new DSPs through customer obsession and a commitment to iterating and improving operational processes rolled out under our new DSP2.0 program. The role is based in-country but reports centrally into the rapidly expanding EU and Rest of World DSP Team. You will work in partnership with a wide variety of global stakeholders, owning improvement initiatives to the program with a laser focus on the biggest area of risk to any logistic business, fleet. You must have a curious, analytical approach to operations and be comfortable leading change. You must be comfortable partnering with the Global Fleet Team, to build links and support changes, whilst offering critical and clear actionable items.

Key job responsibilities
Role and Responsibilities:

As an integral part of EU DSP Team, the Operational Improvement Manager focuses on the following deliverables:
Work collaboratively with the the WW, ROW and EU DSP orgs - multiple timezones. You must also treat our fleet partners like close working peers. Nothing happens in this model without clear pathways for improvements that include Fleet.

Lead change engaging key stakeholders at every point
Take concept ideas and demonstrate an ability to distil into practical operational systems
Ensure best in class processes and policies are embedded in the business to ensure the highest standards of DSP experience and engagement

Our focus is now dedicated to hold team accountable, refresh previously documented ideas and present them, constantly review options for change that can benefit and make the DSP 2.0 contract the most cost effective for any last mile business.

Although this job is raised for Munich, we will be also reviewing if the right candidate is available for London, Madrid and Munich.

Key job responsibilities
Key job responsibilities
The team member needs to be able to deal with ambiguity, different country teams, understand detail of rates, finances and the strategic nature of an EU / ROW and WW program. A hunger for learning is important for this person and a capability to operate with a single vision whilst also being aware of the teams working closely to them. Being able to partner, lead and support.