Salary

2 400 EUR/month

from 2400 EUR / month + variable part*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. This salary is for junior candidate. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions. Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Role Overview

In the role of a Customer Success Manager it is your goal to drive customer satisfaction, loyalty and growth. By building a bridge from digital insights towards tangible actions with measurable impact, you ensure the value we deliver makes the difference our customers are looking for. Contributing to the delivery design and quotation in the pre-sales phase, as well as managing proactively the delivery towards contract fulfilment shape the core of your daily work.

Responsibilities

Managing continuous contract fulfilment and service profitability: Proactively manage service delivery continuity (e.g., in case of personnel changes within delivery teams, access rights, technical issues, required internal & external payments, etc.) Define, implement and manage globally standardized delivery processes incl. their documentation towards contract fulfillment Provide structured reports on service performance, KPI achievement, customer health, satisfaction and upselling opportunities Derive and implement improvement measures to maintain or meet service profitability while keeping service quality, mitigate nonconformance costs Act as a primary and accountable interface to selected global customers during the service onboarding and lifecycle. Ensure that customers successfully adopt our services (or outcomes) and derive their full value from them. Build a strong customer relationship and become a trustful advisor. Understand customer’s business drivers and challenges to develop a customer growth strategy. Advocate for customer needs within the internal organization, including but not limited to project management, service operations and portfolio development. Supervising ongoing service delivery operations to maintain efficiency and client satisfaction, including the maintenance of project data to support financial processing Pre-sales support for large, complex and / or global opportunities: Act as global point of contact for non-standard pricing requests raised by our local businesses Contribute to "Requests for Information" and "Requests for Price" Questionnaires for global quotations Drive Scope of Work Alignments with involved internal stakeholders (i.e., DSC Delivery Teams, Solution Design, Sales, etc.) Create the Quotation & Drive the “Level of Approval” Process Continuous Pipeline Management

Requirements

Extensive experience in project management with the ability to manage multiple projects simultaneously. Experience in Customer Success Management, consulting, or sales with enterprise clients. Excellent communication skills and the ability to transform customer conversations into business-driving relationships while still managing to serve the customers’ goals as best as possible. Strong solution and result oriented personality, with an excellent business sense. Ability to analyze complex situations, derive respective measures and manage teams to achieve important goals. A good understanding of technology and the ability to explain how technology increases business value. Working effectively with others on a common task. Fluency in English (written and spoken); additional language skills are a plus.

We offer

Home office, telework Flexible working hours (9:00 – 15:00), short Fridays Work-life balance thanks to stable quartal planning cycles Free pool parking Bridge days – 3 days/year, Sick days – 3 days/year Additional paid leave MultiSport Cafeteria system - BenefitPlus = 300 points / € per year Contribution to 3rd pillar pension up to 3% of gross salary (after the employment trial period) Sick leave compensation and Sick Leave to Care for a Family Member compensation (after the employment trial period, up to 100% of salary, 20 days/year) Childbirth bonus of 300€, Contribution for attending a preschool facility in the amount of 200€ (within Cafeteria system – BenefitPlus) Contribution for representative sports activities HEALTHY BACK PROGRAM = we offer ergonomic workplace (an electrically operated sit-stand desk, ergonomic chairs) Working with newest technologies + most projects run in agile methodology (we use SAFe) You can attend various international conferences 2 SIM cards with discounted employee flat rate also for family members Employee referral bonus up to 2 000€ Opportunity to invest in the purchase of Siemens shares (after the employment trial period) Discounts for employees (electronics, language courses, vacation stays...) Discounted employee´s loans (for employees with an employment relationship of more than 3 years) Wellbeing program, Health Day, team-building program 8 hours of training per month within working hours Education in various fields of your choice within working hours

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