Elkridge, Maryland, USA
11 days ago
Domestic Transportation Customer Service

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job Description

Major Duties and Responsibilities

Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Transcon files and reportingEnsure accurate and timely client and vendor billingEnsure delivery of freight and timely clearance when applicableInteract with customers in arranging their shipments to meet customers service standardsContribute and maintain good relationships with suppliersMeet compliance at all times Network communications, timely responses to emails and requestsMeet KPI standards in accordance with Company policyUnderstand customers procedures and maintain updated internal DLSOPs

Qualifications

 

6 months to 1 year related experience and/or training; or equivalent combination of education and experienceUnderstanding of ocean documentation process a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Excel, Word)Hazardous Materials certification (preferred)Fluent in English

 

Additional Information

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and VisionLife and Long-Term Disability Insurance 401(k) Retirement Savings Plan (US only)Employee Stock Purchase Plan Training and Personnel Development Program$23-$25 per hourHours are 10 AM to 7 PM

All your information will be kept confidential according to EEO guidelines.

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