Employment Type:Full timeShift:Day Shift

Description:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Siouxland Medical Center has earned more national recognition for quality patient outcomes than any other hospital in the region. The medical center has earned multiple honors for its leadership and excellence in several clinical areas including cardiac care, orthopedic services, vascular surgery, stroke care and cancer care.

Want to learn more about MercyOne Siouxland? Click here: Find a Location Sioux City, Iowa (IA), MercyOne Siouxland

Join the MercyOne Family! We are looking to hire a Document Support Representative.

As a Document Support Rep at MercyOne, you will perform computerized patient scheduling, medical record filing and management, medical record chart prep, data entry, answers telephone calls from patients.  Complete the patient office visit, which includes registering patients, receiving payment on patient accounts, and scheduling follow up appointments. 

Files and retrieves patient medical records.  Maintains adequate filing and retrieval systems to assure prompt availability of records.Files all reports received into the appropriate patient chart. Maintains the medical record system for accuracy and timeliness of service. Maintains the patient file by ensuring transcription and/or notation is made for each office visit, hospital visit, outreach visit etc.Assists with copying of patient charts for insurance companies and for patients at their request for transfer of records following established policies and procedures.Checks in patients following Standard Work Instructions (SWI). Updates and verifies patient demographics, making appropriate changes as needed following SWI.Checks out patients after their office visit by collecting payments and past due balances following SWI.Answers telephone calls and responds to telephone and visitor inquires according to established procedures and policies, routing calls to appropriate personnel as necessary and maintains proficiency receiving/relaying messages from external and internal customers.Schedules patients and maintains daily appointment schedules following standard work instructions. Consults with provider(s) or designee when need arises.Creates patient encounters for hospital rounding, testing, and procedures performed following established SWI.

Schedule:

Full TimeDays M-F

General Requirements:

Must possess excellent verbal and written communications skills, presentation skills, advanced analytical skills, be well organized and maintain a highly professional manner and appearance.Strong interpersonal, consultative and relationship building skills to initiate and develop productive collaborative partnership with all levels of leadership across the organization.  Ability to effectively influence results, garner support and tactfully manage complex relationships within and across the organization.  Extremely high level of diplomacy and tact are required.  Ability to read the subtle nuances of situation and react/plan accordingly.Must be comfortable operating in a collaborative, shared leadership environment.Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Education:

High school diploma or equivalent GED required.  Previous experience of one to two years in a medical office or health care facility preferred. 

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.