Job Title: Document Services Clerk
Job Description

The Document Services Clerk provides high-quality document administrative services at a designated on-site location. This role focuses on operating high-volume print and imaging equipment, managing digital and physical documents, and delivering responsive customer service to internal stakeholders. The position is ideal for a detail-oriented professional who enjoys working with office technology, supporting multiple requests, and contributing to a smooth and efficient office environment.

ResponsibilitiesOperate high-volume copiers, printers, and document imaging equipment to produce accurate and professional documents.Handle digital files by preparing, formatting, and troubleshooting documents for print jobs.Perform quality control checks on printed and imaged materials to ensure accuracy, completeness, and professional appearance.Assist customers with inquiries, explain print and finishing options, and resolve document service issues in a timely and professional manner.Stock, order, and maintain inventory of paper, toner, and other supplies to ensure equipment remains operational.Perform basic equipment maintenance, including changing toner cartridges and addressing minor operational issues.Follow established production processes for cutting, binding, laminating, and finishing printed materials.Prioritize and manage multiple print and document service requests based on urgency and complexity.Sort and process incoming and outgoing mail and courier packages to support daily office operations.Order and stock toner and copy paper at or near devices to maintain appropriate supply levels.Escort shredding vendors and facilities management vendors as needed or required.Assist with the provisioning of shredding consoles and arranging additional shredding services as required.Complete volume and site reporting as required, using computer systems to track requests and status of completion.Participate in safety programs by completing required health, safety, and environmental training and following all related policies and procedures.Report any condition that could result in an accident or injury and stop work if necessary to maintain a safe environment.Occasionally work extended hours or weekends to meet operational and business needs.Perform other duties as assigned to support document services and office operations.Essential SkillsHigh school diploma or GED required.Minimum of 1 year of related experience, preferably in document services or a similar office support role.Familiarity with printer and copier machinery, including the ability to operate equipment and change toner cartridges.Basic knowledge of computer software and hardware, including Microsoft Office Suite products.Ability to work with a variety of file types such as TIFF, JPEG, PDF, Microsoft Word, and Microsoft Excel.Ability to comprehend and interpret instructions, short correspondence, and memos, and to ask clarifying questions as needed.Ability to write routine reports and correspondence.Ability to respond professionally to common inquiries or complaints from clients, co-workers, and supervisors.Comfortable meeting and engaging with new people with a warm and engaging demeanor.Ability to calculate simple figures such as percentages.Ability to understand and carry out general instructions in standard situations and solve problems in standard situations using basic analytical skills.Good organizational skills and the ability to manage multiple requests and deadlines.Ability to use computer systems and software platforms to track, report, and manage document service requests.Ability to learn and retain technical software applications quickly and work across multiple software platforms.Ability to work well under pressure with multiple deadlines while maintaining a proactive approach.Ability to work flexible schedules based on business needs, including occasional extended hours or weekends.Physical ability to assist with document services operations, including lifting up to 50 pounds and moving 30–40 boxes using a two-wheel dolly.Applicants must be currently authorized to work in the United States without the need for visa sponsorship, now or in the future.Additional Skills & QualificationsPrior customer service experience is preferred, especially in an office or document services environment.Experience with document imaging equipment and high-volume print operations is advantageous.Ability to empathize with customers, assess their needs, and offer helpful solutions.Strong problem-solving skills with the ability to adapt to changing priorities and situations.High level of adaptability and flexibility in a fast-paced office setting.Experience using handheld mobile technologies and applications for work-related tasks.Ability to participate in and support health, safety, and environmental programs, including incident investigations, audits, and assessments.Willingness to follow all activity policies and procedures, including safety-related requirements.Work Environment

This is an on-site role based in an office environment in Houston, operating within a document services and office support setting. Standard hours are Monday through Friday from 7:30 a.m. to 4:30 p.m., with the flexibility to work extended hours or occasional weekends to meet operational needs. The role involves frequent use of high-volume copiers, printers, document imaging equipment, and computer systems, including Microsoft Office and various file formats. The position requires regular movement around the office to deliver documents, manage mail and courier packages, restock supplies, and support shredding services. The work includes physical tasks such as lifting boxes up to 50 pounds and using a two-wheel dolly for document and supply transport. The environment emphasizes safety and compliance with health, safety, and environmental procedures, including required training, incident reporting, and adherence to established policies. Professional office attire is expected to reflect a customer-facing, service-oriented setting.

Job Type & Location

This is a Contract position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $16.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston,TX.

Application Deadline

This position is anticipated to close on May 13, 2026.

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\nAbout Aston Carter\n\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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