DL Call Center Agent - Hybrid Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/5034325) Apply  DL Call Center Agent - Hybrid Salary $39,852.00 Annually Location Denver, CO Job Type Full Time Job Number TAA-03846-07.2025 Department Department of Revenue Division Motor Vehicles - Driver License Opening Date 08/14/2025 Closing Date 8/25/2025 5:00 PM Mountain FLSA Determined by Position Type of Announcement This position is open only to Colorado state residents. Primary Physical Work Address 2829 W Howard Pl 4th Fl, Denver, CO 80204 FLSA Status Non-Exempt; position is eligible for overtime compensation. Department Contact Information Nicole Hartog, HR Analyst nicole.hartog@state.co.us How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. + Description + Benefits + Questions Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video ! Helpful tips for applying: Applying for a Job with the State of Colorado . What Happens After You Apply. (https://youtu.be/Bevm6F3LfBM) Description of Job We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks within the Division of Motor Vehicles (DMV)'s Driver License Administrative Section. If you possess a strong attention to detail, excellent customer service skills and enjoy working in a team driven environment, this may be the perfect opportunity for you! This job is performed in a hybrid environment. During the onboarding and training period, work will be required onsite. After this period, this position will work remote from a home environment 1-2 days a week, reporting to the office 3-4 days a week. This Driver License Call Center position serves as an Administrative Assistant II and is responsible for duties that include, but are not limited to: + Scheduling appointments by phone for appropriate appointment type; + Determining best appointment types for individuals based on their described need; + Operating current calendar scheduling systems as provided by Driver License Administration; + Qualifying applicants for Colorado Driver License Renewal By Mail and Duplicate Permit or Minor Driver License by needs and eligibility, then processing qualified applicants; + Communicating with the public by phone and e-mail concerning departmental procedures and policies concerning Renewal By Mail and Duplicate Permit or Minor Driver License; + Providing information to the public concerning departmental procedures and policies by telephone; + Researching new policies, procedures, rules, and statutes to be able to provide the most up to date information to Driver License staff and the public in person and over the phone and; + Assisting in receiving and processing Central Issue credentials in accordance with current policy and procedure. The candidate should also have strong telephone customer service skills. Watch our DMV video: https://youtu.be/9isQWl9grYc Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: G3A3XXADMINISTRATIVE ASSISTANT II (https://drive.google.com/file/d/0B4enHpLSVk4eMWdzbVhaZTJDWW8/view?usp=sharing&resourcekey=0-b3y8iaBxItfgb77tjmzofw) MINIMUM QUALIFICATIONS: Experience: Two (2) years of relevant experience in an occupation related to the work assigned to this position (i.e., administrative assistant, executive assistant, office clerk, customer service, call center, receptionist, or financial clerk). OR Education: Appropriate education in Business Administration, Accounting, Public Administration, Political Science, or similar fields will substitute for the required experience on a year-for-year basis. Preferred Qualifications: The preferred candidate will possess the following qualifications: + Experience interpreting and applying rules and regulations in a regulatory environment + Experience in a work environment in which laws, rules, and regulations are put into place + Customer service experience utilizing conflict resolution techniques + Customer service experience utilizing problem solving skills + Strong written, computer and data entry skills + Prior work in a high stress environment maintaining a professional attitude + Prior work collaborating and working on a team Conditions of Employment with the CDOR : Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR , all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Pursuant to the Universal Driving Standards Policy (https://osc.colorado.gov/sites/osc/files/documents/Universal%20Policy%20Driving%20Standards.pdf) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: + Have an assigned State fleet vehicle + Are required to operate a vehicle as part of the position + Utilize a State fleet vehicle as a pool vehicle Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed. + Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Part-time work experience will be prorated. + Applicants must meet the minimum qualifications to continue in the selection process for this position.Do not use "see resume" or "see attached" statements on your application. + List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. + Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. + The eligible list established from this posting may be used to fill additional vacancies. Email Address: All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. Appeal Rights: An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules . Supplemental Information Equity, Diversity, and Inclusion Compliance The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. If not applying online, submit application to: If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (https://careers.colorado.gov/sites/careers/files/documents/Colorado-Paper-Application-202011-enabled.pdf) (Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement. Methods of Appointment: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program: Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series. The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 DOR/DMV - Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency? + Yes + No 02 DOR/DMV T&E - I have experience using a computer at work while working with a customer and maintaining excellent customer service + I have no experience performing this task + I have some experience performing this task, but would require additional training + I have experience performing this task and don't require additional training + I have experience performing this task and I have supervised and/or trained others in this task 03 Please choose the response that best describes your level of proficiency using Google Suite + No Experience + Beginner + Moderate + Proficient + Expert 04 DOR/DMV T&E - I have experience with providing excellent customer service in stressful environments + I have no experience performing this task + I have some experience performing this task, but would require additional training + I have experience performing this task and don't require additional training + I have experience performing this task and I have supervised and/or trained others in this task 05 Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended. 06 CDOR - Please select the option that best describes your experience working for a State entity (any Colorado State Agency or Institution of Higher Education) in customer service in a regulatory environment. The experience is expressed in terms of full-time equivalent service (40 hours per week). Experience working less than 40 hours per week should be prorated. Please see the "Minimum Qualifications and Comparative Analysis" section of the posting for additional information. This experience must be verifiable in the work experience described in the application submitted for this vacancy. + No Experience + Less than 3 years of experience + 3 to under 6 years of experience + 6 to under 9 years of experience + 9 or more years of experience 07 CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care. 08 CDOR - The salary for this position is $39,852.80 annually. Are you still interested in this position? Marking "no" will result in removal from consideration. As a reminder, per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series. + Yes + No 09 CDOR - By clicking "Yes" below, I am certifying that I understand that this position is designated as a remote work position. This indicates the selected employee will work outside of a traditional State facility, but may be required to perform work on site occasionally as determined by the supervisor of the position. Although it is designated as remote, the position is still part of the State classified personnel system and as such requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13. + Yes + No Required Question Employer State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email