**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Education Supervisor oversees the design, delivery, and evaluation of training programs. This role combines technical expertise, people leadership, and quality oversight of education, ensuring staff competency, regulatory compliance, and continuous improvement across pre-analytic operations. This position will support all areas of operations including: Dock, Accessioning, Liquid Handling, Specimen Distribution, Mayo Lab Inquiry, Inventory, and Global Logistics. **Key Responsibilities** + Supervise and mentor Education Coordinators, Education Specialists, and/or Education Training Assistants + Develop and maintain standardized training curricula for: + Specimen accessioning, labeling, handling, transport, and storage + Lab referral platforms and new systems + Specimen rejection criteria and error prevention + Ensure training programs meet CLIA, CAP, Joint Commission, and internal quality standards + Support the build out of Quality SOPs + Partner with leadership, quality, and operations to identify training gaps and performance trends + Lead onboarding programs for new hires and role transitions + Create leadership development programs that help retain staff at every level of the organization + Oversee competency assessments, annual re-competencies, and remediation plans + Work with Quality to analyze pre-analytic error data and implement targeted education interventions + Support change management for new tests, equipment, workflows, or regulatory updates + Participate in audits, inspections, and corrective action planning related to training + Maintain education documentation and training records + Adapt training methods (“thinking outside the box”) to modern needs rather than historical practices + Reinforce consistency across work units to avoid customized, non‑standard education processes + Ensure core training materials and information are provided with adequate lead time pre–go‑live **Optimize Scheduling to Support Training** + Align staff schedules with frontline training needs. + Reduce schedule disruptions caused by cross‑team “fires” that pull ETAs away from planned duties + Improve evening and general training coverage, especially where large backlogs exist **Improve Communication & Planning for Educational Needs** + Ensure work units communicate staffing and process-change needs early and consistently + Create a more proactive, predictable workflow for training support + Foster an inclusive environment that considers all learning types removes barriers for English as a second language employees **Support Document Management System Transition** + Plan migration of documents to the new Quality & Compliance document management system + Determine the impact of DLMP documents referencing MCS documents and whether dual maintenance will be needed. ****This position is not eligible for visa sponsorship. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**** ***Individuals hired to this position are required to complete 2 years in the role before being eligible to transfer to other positions within Mayo Clinic** **Qualifications** In the non-testing laboratories (Laboratory Services, Central Processing, Microbiology Initial Processing, Preparation and Processing, Autotransfusion, IMPACT, Hematopathology Support Lab, Operational Support Unit, MML Operations, and Donor Services) and Histopathology laboratories: Bachelor's degree, preferably in CLS/MLS/MT, management/business, sciences or a health-related field and four years of laboratory or management experience. **Additional Skills and Qualifications:** Must have demonstrated leadership, communication (oral and written) and problem solving ability. Must be highly organized, efficient, and able to work independently. Requires human relations skills to influence and motivate others. + Prior supervisory or leadership experience strongly preferred + Demonstrated instructional design and adult learning experience + Strong knowledge of regulatory and accreditation requirements **Key Performance Indicators (KPIs)** + Training completion and competency compliance rates + Staff readiness and onboarding effectiveness + Reduction in pre-analytic specimen errors + Staff retention **Requires Resume, and Cover Letter** Foreign trained lab personnel to provide a detailed equivalency evaluation to include US equivalent degree at the applicant's expense. * For international/foreign trained applicants, it is the responsibility of the international/foreign to provide to Mayo Clinic the following information. The applicant is responsible for the cost associated with obtaining the equivalency evaluation. International transcript: + MUST have a DETAILED equivalency evaluation + MUST show US equivalent degree + Evaluation MUST be completed from an organization listed as a member of the National Association of Credential Evaluation Services (NACES) www.naces.org OR the Association of International Credential Evaluators, Inc. (AICE) www.aice-eval.org ***DLMP employees that have been in current lab/position for less than 2 years must attach early release approval from supervisor** **Exemption Status** Exempt **Compensation Detail** $88,836 - $133,348/ year **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** M-F Day shift **Weekend Schedule** Occasional evenings and weekends as business need requires. **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations) **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Rhonda Wilson **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.