Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Medical: Multiple plan options.Dental: Delta Dental or reimbursement account for flexible coverage.Vision: Affordable plan with national network.Pre-Tax Savings: HSA and FSAs for eligible expenses.Retirement: Competitive retirement package to secure your future.

Responsibilities

The Education Supervisor oversees the design, delivery, and evaluation of training programs. This role combines technical expertise, people leadership, and quality oversight of education, ensuring staff competency, regulatory compliance, and continuous improvement across pre-analytic operations. This position will support all areas of operations including: Dock, Accessioning, Liquid Handling, Specimen Distribution, Mayo Lab Inquiry, Inventory, and Global Logistics.

Key Responsibilities

Supervise and mentor Education Coordinators, Education Specialists, and/or Education Training AssistantsDevelop and maintain standardized training curricula for:Specimen accessioning,  labeling, handling, transport, and storageLab referral platforms and new systemsSpecimen rejection criteria and error preventionEnsure training programs meet CLIA, CAP, Joint Commission, and internal quality standardsSupport the build out of Quality SOPsPartner with leadership, quality, and operations to identify training gaps and performance trendsLead onboarding programs for new hires and role transitionsCreate leadership development programs that help retain staff at every level of the organizationOversee competency assessments, annual re-competencies, and remediation plansWork with Quality to analyze pre-analytic error data and implement targeted education interventionsSupport change management for new tests, equipment, workflows, or regulatory updatesParticipate in audits, inspections, and corrective action planning related to trainingMaintain education documentation and training recordsAdapt training methods (“thinking outside the box”) to modern needs rather than historical practicesReinforce consistency across work units to avoid customized, non‑standard education processesEnsure core training materials and information are provided with adequate lead time pre–go‑live

Optimize Scheduling to Support Training

Align staff schedules with frontline training needs.Reduce schedule disruptions caused by cross‑team “fires” that pull ETAs away from planned dutiesImprove evening and general training coverage, especially where large backlogs exist

Improve Communication & Planning for Educational Needs

Ensure work units communicate staffing and process-change needs early and consistentlyCreate a more proactive, predictable workflow for training supportFoster an inclusive environment that considers all learning types removes barriers for English as a second language employees 

Support Document Management System Transition

Plan migration of documents to the new Quality & Compliance document management system 

Determine the impact of DLMP documents referencing MCS documents and whether dual maintenance will be needed.

**This position is not eligible for visa sponsorship. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**

*Individuals hired to this position are required to complete 2 years in the role before being eligible to transfer to other positions within Mayo Clinic

Qualifications

In the non-testing laboratories (Laboratory Services, Central Processing, Microbiology Initial Processing, Preparation and Processing, Autotransfusion, IMPACT, Hematopathology Support Lab, Operational Support Unit, MML Operations, and Donor Services) and Histopathology laboratories: Bachelor's degree, preferably in CLS/MLS/MT, management/business, sciences or a health-related field and four years of laboratory or management experience. 

Additional Skills and Qualifications:

Must have demonstrated leadership, communication (oral and written) and problem solving ability. Must be highly organized, efficient, and able to work independently. Requires human relations skills to influence and motivate others. 

Prior supervisory or leadership experience strongly preferredDemonstrated instructional design and adult learning experienceStrong knowledge of regulatory and accreditation requirements

Key Performance Indicators (KPIs)

Training completion and competency compliance ratesStaff readiness and onboarding effectivenessReduction in pre-analytic specimen errorsStaff retention

Requires Resume, and Cover Letter

Foreign trained lab personnel to provide a detailed equivalency evaluation to include US equivalent degree at the applicant's expense.

* For international/foreign trained applicants, it is the responsibility of the international/foreign to provide to Mayo Clinic the following information.  The applicant is responsible for the cost associated with obtaining the equivalency evaluation. 

International transcript:

MUST have a DETAILED equivalency evaluationMUST show US equivalent degreeEvaluation MUST be completed from an organization listed as a member of the National Association of Credential Evaluation Services (NACES) www.naces.org OR the Association of International Credential Evaluators, Inc. (AICE) www.aice-eval.org

*DLMP employees that have been in current lab/position for less than 2 years must attach early release approval from supervisor

Exemption Status

Exempt

Compensation Detail

$88,836 - $133,348/ year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F Day shift

Weekend Schedule

Occasional evenings and weekends as business need requires.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Rhonda Wilson