WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.
Description du posteWHAT'S THE JOB?
Reporting to the Regional Operations Director, the District Manager (DM) is a highly valued, primary representative for Dexterra. The incumbent will work with management team members and enabling support functions in supervising multiple account operations.
The DM has the primary mission of fostering client relationships and negotiating client contracts to increase new business opportunities and profitability for the Company. DMs foster long term relationships by delivering operational excellence to meet client and customer needs.
DMs also provide direction and expertise to the district by promoting Dexterra strategies and best practices aligned with our Vision and Values.
Client Relationships
Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity’s Client for Life™ methodologyEnsures a visible Account-level presence to foster and maintain effective working relationship with all ClientsEstablishes and maintains a professional, trusting and positive working relationship with clientsAligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)People Management
Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are metDevelops and facilitates developmental experiences for effective job performanceEnsures Dexterra People have clarity of Vision and live our Values in the delivery of high-quality servicesActs as a talent scout using networks to help identify, recruit and vet proposed Dexterra PeopleEnsures succession plans are regularly reviewed and plans for career growth are supported by a personal development planProvides immediate performance recognition and feedback and as per Performance Management frameworkSales and Growth
Identifies new opportunities to market and sell new products and services within existing clients or to new clientsHas a strategic selling mindset and utilizes Miller Heiman sales methodology and processStays abreast of trends in client environments, economic and competitive forces, managing the Value GapOperational Expertise
Promotes and develops a positive health and safety culture and demonstrates visible health, safety and environmental leadershipOversees management team to ensure strength of operations utilizing quality checks and other methods.Uses functional knowledge to advance Dexterra interests and provide expertise to client organizationInputs to and is accountable for annual budgets and review P&L statements to meet account, division and company objectivesFinancial management responsibilities include use of standards, variance analysis with key consideration for margins, productivity, capital and account receivablesEnsures accounts manage worker’s compensation matters efficientlyEnsures that health, safety and environment management systems are implemented for the prevention, in so far as is reasonably practicable, of all injury, illness to employees and other persons, damage to assets, infrastructure and the environmentEnsures that all accounts comply with legislative, regulatory and code requirementsStays up to date on key events as account openings, client changes, management changes, account closings and major client events that affect Dexterra and the client organizationConsiders the impact of events and can best plan and implement activities to best position Dexterra to achieve a competitive business strategyQualificationsWHO ARE WE LOOKING FOR?
Proven leadership and people management skills with the ability to motivate and think outside the box.Minimum of 10 years of Operations/Business Development experience.Post-Secondary Education in Management or Business-related degree is considered an assetFamiliar with current industry technologyDemonstrated market awareness, branding, innovation to create competitive advantageDemonstrated ability to attracts, develop, and retain employeesExcellent interpersonal, presentation, and communication skillsDemonstrated financial management skillsCompetencies
Experience in multi-unit management, hospitality industry or hotel industry considered an asset.Excellent verbal and written communication skills.Ability to excel in a fast paced, highly challenging and change oriented environment.Superior critical thinking, problem solving and interpersonal skills.Leadership and strong people management skills.Results orientation/operational excellence.Holding self and others accountable.Informations complémentairesWHAT'S IN IT FOR YOU?
Be part of an industry that's more important than ever!Employee Referral Program!Career advancement opportunities.Whereas other companies are downsizing, we are growing!Be #1 on day 1 by joining an industry leader.Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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